[imported_tickstoryParticipant August 22, 2013 at 8:07 am Post count: 1479]

in reply to: Problems launching MT4 #18824

Hi Harvdog42,

You didn’t mention whether you had clicked the ‘Like’ button in the top-right of the application? This will activate the launcher. Make sure you check the ‘Keep me logged in’ check-box when logging into Facebook.
You will need to restart the application the first time after pressing ‘Like’.

Thanks.

[imported_tickstoryParticipant August 22, 2013 at 12:00 am Post count: 1479]

in reply to: mt4config file not loading all data in export function #19227

Hi K00tje,

Since we are currently unable to reproduce the issue, are you able to assist us troubleshoot? What happens when you remove the “Maps to” line in the config file? Can you find which line might be causing the issue by progressively removing lines?

Thanks.

[imported_tickstoryParticipant August 21, 2013 at 11:09 am Post count: 1479]

in reply to: mt4config file not loading all data in export function #19225

Hi K00tje,

When you say that you “changed” everything to U.S. English, what was it before? This might help us to reproduce the issue.

Thanks.

[imported_tickstoryParticipant August 21, 2013 at 7:50 am Post count: 1479]

in reply to: mt4config file not loading all data in export function #19223

Hi K00tje,

We tried to load in your config file and there was no issue. Please make sure you are using the latest version 0.9.2 as there was one issue fixed relating to users who had ‘Turkish’ as their Windows regional language (could have affected other languages as well).

Hope this helps.

[imported_tickstoryParticipant August 21, 2013 at 7:01 am Post count: 1479]

in reply to: Tickstory lite 0.9.2b crashing on windows xp #19220

Hi preethishrahul,

Please ensure you have installed SP1 at least as well. If you are getting this error when starting up Tickstory, it is highly likely that it has something to do with the .NET installation. Also make sure you reboot after the install.

Hope this helps.

[imported_tickstoryParticipant August 20, 2013 at 11:11 pm Post count: 1479]

in reply to: Re: MT4 Launcher gives error on launch #19215

Hi both,

You need to explicitly install .NET v3.5 SP1 as unfortunately all the .NET versions are separate products.

Hope this resolves the issue.

Thanks.

[imported_tickstoryParticipant August 20, 2013 at 11:09 pm Post count: 1479]

in reply to: Tickstory lite 0.9.2b crashing on windows xp #19218

Hi preethishrahul,

You need to install .NET v3.5 – not .NET 4.0 as they are two separate Microsoft products.

Thanks.

[imported_tickstoryParticipant August 20, 2013 at 11:06 pm Post count: 1479]

in reply to: mt4config file not loading all data in export function #19221

Hi k00tje,

Can you please provide the config file you are using? Also, what language are you using?

Thanks.

[imported_tickstoryParticipant August 19, 2013 at 11:31 pm Post count: 1479]

in reply to: admin password?? #19076

Hi Harri,

Thanks for the detailed information. We have raised a ticket to look at this item.

Regards.

[imported_tickstoryParticipant August 19, 2013 at 6:19 am Post count: 1479]

in reply to: Tickstory lite 0.9.2b crashing on windows xp #19216

Hi there,

The most likely cause of this is unavailable.incomplete .NET installation. Please refer to this topic for more information:

viewtopic.php?f=4&t=71

Thanks.

[imported_tickstoryParticipant August 16, 2013 at 9:47 am Post count: 1479]

in reply to: Re: MT4 Launcher gives error on launch #19212

Hi ifadardin,

Could you tell us what version of .NET you have installed and what operating system you are using so we can troubleshoot further?

Thanks.
P.S. This thread will be moved to its own title.

[imported_tickstoryParticipant August 16, 2013 at 12:46 am Post count: 1479]

in reply to: Re: MT4 Launcher gives error on launch #19210

Hi Ifadardin,

Could you kindly see whether you can locate the file in question and attach it here so we can troubleshoot? You will probably need to search for the file prior to closing the error dialog.

Thanks.

[imported_tickstoryParticipant August 15, 2013 at 2:24 am Post count: 1479]

in reply to: 0.9.2.0 can’t run mt4 build 509 (Facebook is blocked) #19199

Hi Madk,

Just to let you know we will enable support for those users unable to access Facebook in the upcoming version.

Regards.

[imported_tickstoryParticipant August 15, 2013 at 12:18 am Post count: 1479]

in reply to: Re: MT4 Launcher gives error on launch #19208

Hi Logimator,

Are you able to locate the file in question (before closing the error dialog – after closing it may not exist any more) and send it to us for analysis?

Thanks.

[imported_tickstoryParticipant August 14, 2013 at 7:41 am Post count: 1479]

in reply to: 0.9.1.0 cant run mt4 build 509? #19002

Hi Harri – here you go: http://www.tickstory.com/files/MetaTrader432.7z

Regards.

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