[imported_tickstoryParticipant May 4, 2014 at 10:39 am Post count: 1479]

in reply to: Prefix Suffix #20094

Hi Moralproxy,

When viewing the ‘Expert advisors’ tree in the Navigator, you can simply drag the TIckstoryInfoExpert icon on to any chart.
If this doesn’t work, appreciate more detail about the steps you are taking so we can assist further.

Thanks.

(P.S. This thread will be merged with your other thread as I believe it relates to the same issue).

[imported_tickstoryParticipant May 3, 2014 at 11:58 pm Post count: 1479]

in reply to: Prefix Suffix #20092

Hi Moralproxy,

Could you also please try run the script from any live chart window. If you are running the EA from the tester, it could possibly be picking up the wrong terminal settings.

Thanks.

[imported_tickstoryParticipant May 3, 2014 at 11:29 pm Post count: 1479]

in reply to: Prefix Suffix #20091

Hi Moralproxy,

Could you kindly give a screenshot of your MT4 terminal? First thing to establish is what the name of your EURUSD symbol is in your MT4 terminal. If it’s ‘EURUSD’ then you are correct not to have any suffix defined in the TickstoryInfoExpert parameters. Note that the message “Warning: Digits for Symbol XXXX was zero.Maybe your broker does not support this symbol (or you need to specify a symbol suffix?)” is likely to occur since the EA tries to query a number of symbols that may not be available at your broker. As long as there is no error for EURUSD, all the details (Lot size, etc) for EURUSD should be correct.

Thanks.

[imported_tickstoryParticipant May 3, 2014 at 10:42 pm Post count: 1479]

in reply to: Prefix Suffix #20089

Hi MoralProxy,

Based on your screenshot, you have input a suffix of “m” in your TickstoryInfoExpert parameters as denoted by the fact your “Maps To” symbol is “EURUSDm”. This means that the EA is trying to query the symbol “EURUSDm” instead of “EURUSD” which is why you are not getting the correct details. Try re-running the expert with a blank suffix and you should get the correct details.

Thanks.

[imported_tickstoryParticipant May 3, 2014 at 10:28 pm Post count: 1479]

in reply to: "Cannot open [13, Permission denied]" error on backtest #20141

Hi Sam,

We are trying to work through a solution with the information you have given us. Your original question related to back-test ranges (which I believe has been resolved) and now it relates to another error you are getting in MT4.
In each case, we are following through a set of known issues that our users have experienced. Given that there are numerous variables to identifying a generic “permission denied error” we need to ask questions to rule out possible causes.

Thanks.

[imported_tickstoryParticipant May 3, 2014 at 11:50 am Post count: 1479]

in reply to: Prefix Suffix #20087

Hi Moralproxy,

Which data is incorrect? I note that in your screenshot you are looking at the details for AUDCAD yet your code example gets the details for EURUSD.
Note that the TickstoryInfoExpert performs exactly the same commands to obtain the instrument information.

Regards.

[imported_tickstoryParticipant May 3, 2014 at 11:46 am Post count: 1479]

in reply to: "Cannot open [13, Permission denied]" error on backtest #20139

Hi Sam,

Build646 appears to have broken the launcher. You should be getting an error from TIckstory reporting this.
Until an updated launcher is available you will need to attempt to revert back to an earlier build.

Regards.
(P.S. This thread will be moved to a new post since it doesn’t relate to the original topic).

[imported_tickstoryParticipant May 2, 2014 at 11:44 pm Post count: 1479]

in reply to: Prefix Suffix #20084

Hi Moralproxy,

If you are using the TickstoryInfoExpert then all these settings will be determined automatically for you by querying your broker settings. For more information you can consult the user manual which has a section dedicated to this topic.

Hope this helps.

[imported_tickstoryParticipant May 2, 2014 at 10:28 pm Post count: 1479]

in reply to: "Cannot open [13, Permission denied]" error on backtest #20136

Hi Sam123,

What build of MT4 are using? I assume that there is only 1 instance of the terminal.exe running? Can you try to unmark the files from being read-only and see if this helps?

Thanks.

[imported_tickstoryParticipant May 2, 2014 at 10:17 pm Post count: 1479]

in reply to: v1.5 Released! #20017

Hi Zerit0,

We’re not sure why this issue is occurring at the moment. The current thread discussing the error is here:

viewtopic.php?f=4&t=450

If you have any further information about this error, appreciate if you could let us know!

Thanks.

[imported_tickstoryParticipant May 2, 2014 at 10:14 pm Post count: 1479]

in reply to: v1.5 Fails with this message. #20009

Hi Lololo,

Thanks for reporting the error. It seems that this might be due to your user privileges and we’ll need to address this in the next version. Are you still able to continue using the software? If not, could you please try running the application as administrator until we have a fix?

Thanks.

[imported_tickstoryParticipant May 2, 2014 at 10:11 pm Post count: 1479]

in reply to: Prefix Suffix #20082

Hi MoralProxy,

You should be able to tell any prefix or suffix simply by looking at the names of the symbols in your MT4 terminal. If, for example, ‘EURUSD’ is named ‘EURUSDm’ in your MT4 then use the suffix ‘m’. Of course, if your symbol is just named ‘EURUSD’ then leave the suffix parameter blank.

It is still possible that the TickstoryInfoExpert gives you a few warnings as it attempts to query a range of symbols that your broker may not support. In these cases you will get the occasional message reporting this.

Hope this helps.

[imported_tickstoryParticipant May 2, 2014 at 10:06 pm Post count: 1479]

in reply to: Error: tester cannot calculate prices #20071

Hi Magixo,

Not exactly sure what this error is indicating. The ‘profit calculation mode’ is one of the parameters that could be affecting things – possible values are 0=Forex, 1=CFD, 2=Futures.

Have you tried asking the question on the MT4 forums?

Thanks.

[imported_tickstoryParticipant May 2, 2014 at 9:57 am Post count: 1479]

in reply to: "Cannot open [13, Permission denied]" error on backtest #20134

Hi Sam123,

Did you launch MT4 by using the Tickstory Launcher (i.e. by pressing F8 while in Tickstory)?

Thanks.

[imported_tickstoryParticipant May 1, 2014 at 11:25 pm Post count: 1479]

in reply to: backtest not complete #18753

Hi Sam123,

Just select “Export to MT4” and select a shorter date range of say 2013-2014 (1 year). You can also select “Filter duplicate ticks” to make the file smaller. Tickstory will then automatically re-generate the FXT files for this date range and when complete just check the FXT files are less than 4GB. (If not, you will need to repeat the process with a shorter date range again).

Hope this helps.

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