[imported_tickstoryParticipant September 9, 2015 at 5:49 am Post count: 1479]

in reply to: v1.7 Released! #21041

Hi RomanZif,

We have followed up on your query here:

viewtopic.php?f=2&t=784

Regards.

[imported_tickstoryParticipant September 8, 2015 at 10:46 pm Post count: 1479]

in reply to: DAX data not working using lite version #21095

Hi Levobel,

You can export DAX data with the free version. If you need further information, please give more details about what you would like to do.

Thanks.

[imported_tickstoryParticipant September 8, 2015 at 10:37 pm Post count: 1479]

in reply to: Modelling quality problems with v1.7 #21097

Hi Romanzif,

It does not appear you have applied your license correctly. Are you sure you received a message saying your license was valid after pressing ‘OK’ on the license screen?
If you are still having issues, please PM your order details (do not post license details publically or it could invalidate the license). We could not find any order information with the email address you have registered.

Thanks.

[imported_tickstoryParticipant September 8, 2015 at 12:39 pm Post count: 1479]

in reply to: v1.7 Released! #21040

Hi Romanzif,

Are you using v1.7 of Tickstory? If so, make sure you have applied your license in Help->License.
If this is not the problem, please post the details of the exact steps you are taking (including screenshots) so we can assist further.

Thanks.

[imported_tickstoryParticipant September 7, 2015 at 10:42 pm Post count: 1479]

in reply to: v1.7 Released! #21039

Hi Romannzif,

Please consult the FAQ to help trouble-shoot your problem with the modelling quality:

viewtopic.php?f=2&t=613

Thanks.

[imported_tickstoryParticipant September 7, 2015 at 10:39 pm Post count: 1479]

in reply to: v1.7 Released! #21038

Hi Vlad,

Make sure you have applied your license in Help->License and try again.

Thanks.

[imported_tickstoryParticipant September 7, 2015 at 11:57 am Post count: 1479]

in reply to: lost FXT files #19175

Hi all,

We have confirmed that there is an issue with marking files as ‘read only’ specifically when the FXT files are created for the first time. Once they have been created, there should be no issue.
If anyone experiencing different symptoms, please provide us with more details so we can try reproduce the problem.
We will be providing a fix for the mentioned problem shortly and will update this thread when it is available.

Thanks.

[imported_tickstoryParticipant September 7, 2015 at 11:25 am Post count: 1479]

in reply to: Tick-Volume #19105

Hi there,

As of v1.7, tick volume is now expressed as number of ticks in a bar. Please see this post for more details:

viewtopic.php?f=0&t=766

Regards.

[imported_tickstoryParticipant September 7, 2015 at 11:12 am Post count: 1479]

in reply to: FXT is being used by another process #19628

Hi all,

The latest v1.7.1 provides a fix for this issue. A big thanks to FMIC for assisting us with trouble-shooting the problem.
More information can be found here:

viewtopic.php?f=4&t=766

Regards.

[imported_tickstoryParticipant September 7, 2015 at 11:08 am Post count: 1479]

in reply to: v1.7 Released! #21035

Hi all,

v1.7.1 has just been released! In this update there is one modification:

Fixes
• [artf288143] FXT Data Editor not saving, reporting that file was in use.

Registered users can download the latest from the download link they were issued via email.

Happy back-testing!

[imported_tickstoryParticipant September 6, 2015 at 10:46 am Post count: 1479]

in reply to: FXT is being used by another process #19627

Hi Gostahulden,

We are going to release a fix for this shortly in v1.7.1. Thanks to FMIC we have been able to identify and resolve the issue.

Regards.

[imported_tickstoryParticipant September 6, 2015 at 10:23 am Post count: 1479]

in reply to: Excel to MT4 (realtime data feed) #20632

Hi John,

Thanks for the link. We have written some code for the Google import, however it probably wont get released until the next major update.

Glad to see you back online!

[imported_tickstoryParticipant September 6, 2015 at 9:47 am Post count: 1479]

in reply to: v1.7 Released! #21034

Hi ChuckNZ,

An issue has been mentioned on this thread:

http://www.tickstory.com/forum/viewtopic.php?f=2&t=246&p=1414

So far we have been unable to reproduce the issue. You mention that this only occurs “sometimes”. Would you be able to note to us the exact steps that you are performing to get the problem? If you could follow up on the above-mentioned thread that would be great.
We will try your suggestion of only selecting a few FXT time-frames to see if this causes the problem.

7 Sep – UPDATE: We have confirmed that there is an issue when the files are created for the first time. Please see thread for further details.

Thanks.

[imported_tickstoryParticipant September 5, 2015 at 11:13 am Post count: 1479]

in reply to: Symbol Setting Error #21086

Hi Worker,

Thanks for the further information, however it’s still not clear where the error message shown in your ‘second’ screenshot are coming from. Is this being reported by your EA? Also, can you confirm that you are launching MT4 via Tickstory and that your FXT files are marked as ‘read-only’ when you view them in Windows Explorer (if not, can you please flag them manually as read-only immediately after export)?

Thanks.

[imported_tickstoryParticipant September 5, 2015 at 2:37 am Post count: 1479]

in reply to: Symbol Setting Error #21084

Hi,

I’m not sure what you mean by “the script”. See the attached screenshot – it shows how to set the Tick Size and Tick Value to 0.01 in the “Export to MT4” window. We have just performed an export with these values and then opened the FXT file with the Data Editor and everything appears correctly as 0.01.

If you are still having issues, you will need to give a detailed step-by-step explanation of what you are doing and what the problem is.

Thanks.

[Author]

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