[imported_tickstoryParticipant July 3, 2015 at 12:41 am Post count: 1479]

in reply to: New Version Metatrader – MT4 Build 825 #20729

Hi Toughcookie,

As you’re aware, we’re tracking your issue here as it seems to be related to Windows 7:

viewtopic.php?f=2&t=713&p=3184

Thanks.

[imported_tickstoryParticipant July 2, 2015 at 1:32 pm Post count: 1479]

in reply to: MT4 Launcher issue on Windows 7 #20867

Hi Toughcookie,

We performed further testing under fresh Windows 7 Ultimate installation (double-checking that.NET v3.5.1 was installed) and could not reproduce the problem. The Tickstory launcher worked successfully and did not raise any error. We have used a FXCM installation (link below) to test this. If you could try this installation out to see if things help, that would be great. You will need to do the following steps:

1) Unzip zip file into your ‘Program Files’ folder.
2) Scan the files with your anti-virus. The files have already been scanned with the latest Avast, but we recommend this as a precaution.
3) Run terminal.exe and set up a new demo account.
4) Configure Tickstory to point to this new MT4 folder in FIle->Settings.
5) Launch the MT4 from Tickstory. Hopefully there is no error.

Download link:
[hide:1hgori5h]http://depositfiles.com/files/mggu3vuju[/hide:1hgori5h]

If you continue to get an error, would you be able to identify any notable differences in your Windows installation that could be causing an issue such as whether you have .NET v3.5.1 installed, whether your system is running slow (which can potentially affect the launcher), etc?

Please let us know how you go!

Thanks.

[imported_tickstoryParticipant July 2, 2015 at 10:57 am Post count: 1479]

in reply to: MT4 Launcher issue on Windows 7 #20864

Thanks for the info, Toughcookie.
While we’re looking at this, could you kindly try the build from the original broker to see if this helps?
We’ll get back to you once we have done some tests.
Thanks.

[imported_tickstoryParticipant July 2, 2015 at 10:42 am Post count: 1479]

in reply to: MT4 Launcher issue on Windows 7 #20862

Hi – we’re in the process of attempting to reproduce the error on Windows 7. Would you have the broker name of the MT4 installation you are using?
Also, have you used Tickstory successfully prior to Build 830?

Thanks.

[imported_tickstoryParticipant July 2, 2015 at 9:52 am Post count: 1479]

in reply to: New Version Metatrader – MT4 Build 825 #20727

Hi Toughcookie – do you have some further information about what error you are getting? What O/S are you running under as well. Could you also please attempt to manually start your MT4 installation and subsequently select ‘Launch’ from Tickstory to see if that helps?

Thanks.

[imported_tickstoryParticipant July 1, 2015 at 2:23 am Post count: 1479]

in reply to: MT4 Launcher issue on Windows 7 #20860

Hi Primito,

Do you have another PC that it is working correctly on? What MT4 Build are you currently on and where did you source it? We’ll try see if we can reproduce the error.
In the mean-time, can you please confirm you manually started MT4 before pressing the ‘Launch’ button – it isn’t clear from your last post whether you tried this.

Thanks!

[imported_tickstoryParticipant June 29, 2015 at 11:56 am Post count: 1479]

in reply to: zarjpy wrong decimal #20852

Hi Bmigette,

We have confirmed that this is an issue and it has been addressed and will be available in the next update.

Thanks.

[imported_tickstoryParticipant June 29, 2015 at 11:28 am Post count: 1479]

in reply to: Download DAX just 2 weeks!? #20893

Great to hear! Thanks for letting us know.

[imported_tickstoryParticipant June 29, 2015 at 10:21 am Post count: 1479]

in reply to: Order send 131" error when back-testing DAX #20894

Hi BigSchnitzel,

Order Send Error 131 is due to an invalid trade volume being specified when attempting to open a trade.
You should use the FXT Editor to check out the Lot size, lot step, min and max lot variables to make sure something sensible has been exported.
Either that, or you can place the following code in your EA:

Print(MarketInfo(Symbol(), MODE_LOTSIZE));
Print(MarketInfo(Symbol(), MODE_LOTSTEP));
Print(MarketInfo(Symbol(), MODE_MINLOT));
Print(MarketInfo(Symbol(), MODE_MAXLOT));

Once you have done this, you will need to make sure your EA is doing the necessary “normalisation” of the volume prior to opening a trade.

Google also provides a wealth of information on this particular error which hopefully should assist.

Regards.

[imported_tickstoryParticipant June 29, 2015 at 7:29 am Post count: 1479]

in reply to: Error message! I cannot run Tickstory #20748

Hi fx4sam,

I believe we’ve resolved this issue for you offline.
Let us know if you have any further issues.

Regards.

[imported_tickstoryParticipant June 29, 2015 at 12:35 am Post count: 1479]

in reply to: Download DAX just 2 weeks!? #20891

Hi BigSchnitzel,

Please check out this thread to see if this helps:

viewtopic.php?f=2&t=710

If you are still having problems, we need a bit more information so we can help troubleshoot. Things like: Is the correct data range appearing in MT4 Data Center? Have you correctly mapped the DEUIDXEUR to your equivalent MT4 symbol? Have you tried running your EA on ‘MACD Sample’ EA? Are you getting any errors in your journal?

Regards.

[imported_tickstoryParticipant June 28, 2015 at 7:53 am Post count: 1479]

in reply to: v1.6 Released! #20776

Great to hear! Thanks for the feedback, Alex 😉

[imported_tickstoryParticipant June 28, 2015 at 12:05 am Post count: 1479]

in reply to: Constant 404 server errors. Can I transfer the data? #20890

You’re welcome, Sgsummers!

[imported_tickstoryParticipant June 27, 2015 at 2:20 pm Post count: 1479]

in reply to: Constant 404 server errors. Can I transfer the data? #20888

Hi Sgsummers,

For the data folder location, go to File->Settings in Tickstory and note the Dukascopy data store folder. You can then browse this folder in Windows Explorer and copy the entire structure to the same location on the new system (or where-ever your Dukascopy store location is configured to on that machine).

For the broker information, I suggest that you just try the default settings to begin with. Once you are more familiar with the back-testing process, you can ensure that you grab your broker settings so you can get back-tests closer to your broker’s setup. Don’t forget to also consult the manual as it gives some additional background that should assist.

Hope this helps.

[imported_tickstoryParticipant June 27, 2015 at 10:38 am Post count: 1479]

in reply to: Constant 404 server errors. Can I transfer the data? #20886

Hi Sgsummers,

A 404 error would usually indicate that there is some issue with your internet setup. You might want to try going to File->Settings->Dukascopy DataStore and ‘Testing’ your internet connection. If no error occurs, it should indicate that your internet setup is not causing the problem. After that, it could be that some sort of throttling or timeout is occurring on the Dukascopy servers. I would ensure you are only trying to download one symbol at a time to see if this helps.

If all else fails, you can copy your Dukascopy Store Location folder (as specified in the settings) over to your other machines. This is probably the fastest way as well.

Hope this helps.

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