Installation Error Message Windows 8.1

[imported_tickstoryParticipant July 2, 2014 at 12:08 pm Post count: 1479]

#20220

Hi Deuteronomy818,

It sounds like this is a permission problem. Can you please try Right-clicking the setup.exe file and “Run as administrator” and see is that resolves it?

Thanks.

[Deuteronomy818Participant July 2, 2014 at 4:17 pm Post count: 4]

#20221

Thank you for the prompt reply. I appreciate it.

I am logged on as the built-in administrator, but I tried what you suggested also, and it brings up another error “A referral was returned from the server.”

If you have any other suggestions, please advise.

[imported_tickstoryParticipant July 2, 2014 at 11:43 pm Post count: 1479]

#20222

Hi Deuteronomy818,

Does this link assist you:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/always-getting-a-referral-was-returned-from-the/8a5802c8-0815-4abc-aab2-ed49dbbfb971

Seems there are permissions on your operating system that are preventing the installation.

Regards.

[Deuteronomy818Participant July 3, 2014 at 3:06 pm Post count: 4]

#20223

Thank you for the suggestion. I know it is a permission issue. There is a problem with Windows 8.1. I am planning on removing the update back to Windows 8, and then upgrading to Pro. A lot of software has issues with 8.1 still. Best regards.

[imported_tickstoryParticipant July 4, 2014 at 9:37 pm Post count: 1479]

#20224

Hi Deuteronomy818,

Please let us know how you go – hopefully it will help others who may be having similar problems.

Kind regards.

[Deuteronomy818Participant July 18, 2014 at 2:28 am Post count: 4]

#20225

It is possible to uninstall Windows 8.1, but I was having a problem doing so, so I just did a clean install of Windows 8, then upgraded to Windows 8 Pro and the installation had no problems. Everything worked perfectly. It may have worked with Windows 8 basic, but the Pro has additional permissions already included which bypass some of the Permission requirements with Windows 8 basic and 8.1. Thanks for your assistance.

[imported_tickstoryParticipant July 21, 2014 at 1:04 pm Post count: 1479]

#20226

Hi Deuteronomy,

Thanks for getting back to us and great to hear you solved it! Doesn’t sound like an easy solution in the end but at least there’s a lead to look into further if it happens to other users.

Regards.

[Author]

Posts