If you are expecting an email from us either from a order confirmation or from our Support Forum registration but haven't received it, please: Check that your email address has been specified correctly. Make sure that your email is a well-known service such as Gmail or Hotmail (iCloud users, see note below). Do not use [...]
We currently provide a Dukascopy Historical Data Source which provides tick data for numerous instruments covering Forex, Commodities and Indices.  You can find out more about the available instruments and the historical date ranges available for download by referring to our article, Dukascopy Historical Date Ranges.
This is usually caused by a limitation with MT4 which only supports a maximum of 4GB of data. If your back-test period is greater than 2 years, you are likely to come across this limitation. To check for sure, have a look at the size of your FXT files and ensure they are under 4GB. [...]
This is caused by Windows denying Tickstory access to the folder where it needs to store its downloaded tick data. To resolve this, go to File->Settings and specify a "Dukascopy Store Folder" that has general write permissions. For example, create a folder called "Tickdata" in your Documents and then specify C:\User\\Documents\Tickdata as the storage folder [...]
Just remember that Tickstory only exports data - it does not perform any back-tests, calculations or the like. There are essentially 4 places where you should look when attempting to debug your issue (in order of priority): 1) Bug in the EA: Ensure your code is not being subject to some sort of bug that [...]
The nature of tick-quality back-testing means that you are highly likely to get markedly different results between Tickstory and your broker data. This is especially true if your EA is a "scalper" that is sensitive to small price movements. Just remember that the most granular information MT4 brokers offer you is 1-minute data. In this [...]
An EA may not be entering a trade for numerous reasons, depending of course on what entry criteria it uses and whether any errors are occurring while attempting to enter a trade. Quite commonly, EAs are dependent on the current spread of the market. If it's too high, the EA will refrain from trading. In [...]
The reasons for an EA not trading, not trading as expected, giving errors or spurious results can be endless - such is the nature of a computer program. Given the complexity and time-consuming nature of trouble-shooting these sort of problems, we unfortunately can't assist in these circumstances (as much as we'd like to). Â We [...]
Firstly, check you are checking the correct location. In MT4, go to File->Open Data Folder and then browse to the <Data Folder>/MQL4/Files folder. A file should exist with a *.mt4config extension.  If it does not, check the 'Experts' tab to see if any errors are being generated. This problem is sometimes caused by an invalid filename [...]
If this error occurs, please check the following: 1) If you have a license code, apply the license in the Help->License menu. For users that are not using the registered version, you must be running MT4 Build 765 or earlier otherwise you will receive this error. 2) Ensure you have set your MT4 Installation folder [...]