Home › Forums › Tickstory Lite › Issue/Bug tracking › Installation Error Message Windows 8.1

Viewing 7 posts - 1 through 7 (of 7 total)
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  • imported_tickstory
    Participant
    July 2, 2014 at 12:08 pm
    Post count: 1479
    #20220

    Hi Deuteronomy818,

    It sounds like this is a permission problem. Can you please try Right-clicking the setup.exe file and “Run as administrator” and see is that resolves it?

    Thanks.

    Deuteronomy818
    Participant
    July 2, 2014 at 4:17 pm
    Post count: 4
    #20221

    Thank you for the prompt reply. I appreciate it.

    I am logged on as the built-in administrator, but I tried what you suggested also, and it brings up another error “A referral was returned from the server.”

    If you have any other suggestions, please advise.

    imported_tickstory
    Participant
    July 2, 2014 at 11:43 pm
    Post count: 1479
    #20222

    Hi Deuteronomy818,

    Does this link assist you:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/always-getting-a-referral-was-returned-from-the/8a5802c8-0815-4abc-aab2-ed49dbbfb971

    Seems there are permissions on your operating system that are preventing the installation.

    Regards.

    Deuteronomy818
    Participant
    July 3, 2014 at 3:06 pm
    Post count: 4
    #20223

    Thank you for the suggestion. I know it is a permission issue. There is a problem with Windows 8.1. I am planning on removing the update back to Windows 8, and then upgrading to Pro. A lot of software has issues with 8.1 still. Best regards.

    imported_tickstory
    Participant
    July 4, 2014 at 9:37 pm
    Post count: 1479
    #20224

    Hi Deuteronomy818,

    Please let us know how you go – hopefully it will help others who may be having similar problems.

    Kind regards.

    Deuteronomy818
    Participant
    July 18, 2014 at 2:28 am
    Post count: 4
    #20225

    It is possible to uninstall Windows 8.1, but I was having a problem doing so, so I just did a clean install of Windows 8, then upgraded to Windows 8 Pro and the installation had no problems. Everything worked perfectly. It may have worked with Windows 8 basic, but the Pro has additional permissions already included which bypass some of the Permission requirements with Windows 8 basic and 8.1. Thanks for your assistance.

    imported_tickstory
    Participant
    July 21, 2014 at 1:04 pm
    Post count: 1479
    #20226

    Hi Deuteronomy,

    Thanks for getting back to us and great to hear you solved it! Doesn’t sound like an easy solution in the end but at least there’s a lead to look into further if it happens to other users.

    Regards.

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