Search found 3876 matches

by tickstory
Wed Jul 15, 2020 3:38 am
Forum: General Discussion
Topic: Unable to run back test
Replies: 1
Views: 1

Re: Unable to run back test

Hi Falcaoinvest, Regarding the launcher, the error can show if your system takes some time to start MT4. Pressing Launch again once MT4 has started will resolve the issue. Regarding the 'Cannot open [32]" error, please make sure Tickstory has fully completed its exporting before attempting to back-t...
by tickstory
Tue Jul 14, 2020 8:19 am
Forum: General Discussion
Topic: Error: Suitable Launcher cannot be found...
Replies: 1
Views: 12

Re: Error: Suitable Launcher cannot be found...

Hi JJmayer, Sorry for the delay in reply. We thought your may have resolved your issue by the fact you struck-out your issue? If not, could you kindly go through our trouble-shooting check-list for the launcher here: https://tickstory.com/help/tickstorylite/doku.php?id=frequently_asked_questions#lau...
by tickstory
Sun Jul 12, 2020 10:10 pm
Forum: Issue/Bug tracking
Topic: Metatrader Build 1264 Support
Replies: 1
Views: 3

Re: Metatrader Build 1264 Support

Hello Karoly,

We've just updated the Lite version to v1.9.5.5. Could you kindly download and install this latest version from our Download page. This should resolve the launch error.

Thanks!
by tickstory
Sat Jul 11, 2020 11:03 pm
Forum: General Discussion
Topic: Error occurred during download (v1.8)
Replies: 1
Views: 17

Re: Error occurred during download (v1.8)

Hi iRick, The reasons for the errors is likely because you are using an older version of Tickstory. Around late 2018 Dukascopy made a few adjustments to their data servers which required an update to maintain compatibility. We have made changes accordingly in the most recent v1.9 versions. If you wo...
by tickstory
Wed Jul 08, 2020 11:31 pm
Forum: General Discussion
Topic: Please change mail of my license
Replies: 1
Views: 53

Re: Please change mail of my license

Hi ATaleofMT,

Thanks for touching base. Just reply to this post with all your details - the information will not be shown publicly. Once we have the details we will of course help you out once we have confirmed your ownership.

Thanks.
(P.S. We'll remove this thread when your issue is closed)
by tickstory
Tue Jul 07, 2020 11:57 pm
Forum: Issue/Bug tracking
Topic: Kaspersky blocking install
Replies: 3
Views: 37

Re: Kaspersky blocking install

Hi Newp,

Kaspersky have now resolved the issue. If you update your virus signatures, Kaspersky should no longer delete the file.

Thanks.
by tickstory
Tue Jul 07, 2020 12:44 pm
Forum: Issue/Bug tracking
Topic: Kaspersky blocking install
Replies: 3
Views: 37

Re: Kaspersky blocking install

Hi Newp, Thanks for contacting us. Kaspersky unfortunately occasionally raise false-positives for our software. We have just requested that they white-list this latest version and it usually occurs within 24-48 hours but may vary. In the mean-time, you can check if the software is genuine and not be...
by tickstory
Tue Jul 07, 2020 11:30 am
Forum: General Discussion
Topic: Error exporting Index data
Replies: 6
Views: 91

Re: Error exporting Index data

Hi Mr.Chart,

It looks like you are still not running the most recent version of Tickstory. Could you please check your email - we have sent you a message to assist you further.

Thanks.
by tickstory
Tue Jul 07, 2020 1:00 am
Forum: Issue/Bug tracking
Topic: Download and export to MT4 not working
Replies: 5
Views: 122

Re: Download and export to MT4 not working

Hi Jwgevers,

For the modelling quality issue, please check out our FAQ here that lists every possible reason for not getting 99% results.

If you continue to have issues after this, could you please post a few screenshots of the steps you are taking to export and we can assist further.

Thanks.
by tickstory
Sun Jul 05, 2020 10:59 pm
Forum: General Discussion
Topic: How is the bar color green in M1 while the Modeling quality is n/a?
Replies: 1
Views: 45

Re: How is the bar color green in M1 while the Modeling quality is n/a?

Hello Jafferwilson,

Please ensure you have pressed the 'Launch' button in Tickstory before starting your back-test.
Here is a video with the basic back-testing steps that should help you (enable CC - Closed Captions to see a narration):

https://youtu.be/084k9fJCeCY

Thanks.