[traderkkParticipant September 3, 2015 at 5:57 pm Post count: 6]

in reply to: error when i load tickstory #21001

sorry support

I am away currently but will get back to you asap- i am back next week

thanks for your patience

[traderkkParticipant August 27, 2015 at 12:14 pm Post count: 6]

in reply to: error when i load tickstory #20999

will run the file and will get back to asap

thanks

[traderkkParticipant August 26, 2015 at 9:59 am Post count: 6]

in reply to: error when i load tickstory #20996

any luck with this support?

I really hope we can resolve this soon

thanks

[traderkkParticipant August 24, 2015 at 8:32 am Post count: 6]

in reply to: error when i load tickstory #20995

thanks support

I will wait for your reply on the error

If you need me to run any diagnostics on my machine or give you any more info then let me know

thanks

[traderkkParticipant August 21, 2015 at 12:27 pm Post count: 6]

in reply to: error when i load tickstory #20993

Hi Tickstory support,

yes this is stopping tickstory from working –

When i click “close” on the error i posted above, tickstory opens but the page is totally blank, and normally i had all the currency pairs there where i could select the currency pairs and export the data

so tickstory definitley is not working

In terms of your web proxy question- no there this no web proxy being used – it is just a normal internet connection

I had one other question- all I want to do is export historical clean data – no live data needed – so to do this, is tickstory lite (free version) enough to do this? or do i have to start paying now for the software?

if it is fine to do this with the lite (free) software- will this always be free or will this change into a premium service at a later date?

thanks

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