[jollydragonParticipant August 24, 2015 at 2:46 am Post count: 25]

in reply to: Is this a workaround? #21003

I tried workaround 1 and it seems ok with the back testing.
However, when you open the chart after testing, “waiting for update” is always in the chart.
Why? How to fix?

[jollydragonParticipant August 20, 2015 at 1:39 pm Post count: 25]

in reply to: Time Shift and Chart Time Issues #20980

Dear TickStory,

Please refer to my comment updated above.

[jollydragonParticipant August 20, 2015 at 11:29 am Post count: 25]

in reply to: Time Shift and Chart Time Issues #20979

@tickstory wrote:

Hi – Are you connected to your broker? If so, it may be back-filling the charts automatically and overwriting your data.

Now I suddenly remember I connected the MT4 to the broker once very shortly just to get the complete symbol list. But not sure if the problem was there already before the connecting.
Anyway, why does the back test look fine, but the testing chart has problem? Or the back test was impacted already in fact?
Now that re-downloading and re-exporting didn’t work, what should I do to fix the issue? Looking forward to your urgent help! Thank you.

[jollydragonParticipant August 20, 2015 at 5:55 am Post count: 25]

in reply to: Time Shift and Chart Time Issues #20977

@tickstory wrote:

Hi Jollydragon, ….
2. It is not clear what the issue is. Please provide more information such as screenshots and full details of details of what the problem is and how to reproduce it.

Please refer to the screenshot below, I downloaded 2-year data. It seems ok for back testing. However, when I opened the chart after testing, the beginning time wasn’t the one my downloading starts, but almost 1 year later as the lowest screenshot below. I’m confused what causes this issue and how to fix?
I mainly use M5 and you can see the bars in M5. I downloaded and exported to MT4 again and the issue is still there.

[attachment=1:1imgvg5a]Period.png[/attachment:1imgvg5a]

[attachment=0:1imgvg5a]chart.png[/attachment:1imgvg5a]

[jollydragonParticipant July 23, 2015 at 2:29 am Post count: 25]

in reply to: How to fix this error? #20942

tickstory wrote:

Dears, please help!

[jollydragonParticipant June 10, 2015 at 9:21 am Post count: 25]

in reply to: How to revert & disable auto-updates on MT4 #20703

@noze wrote:

Hi jollydragon,
after clearing the folders you have to download the version .765 and replace the 2 files in your Programfolder.
This should work!

Thank you very much, let me try again!

[jollydragonParticipant June 9, 2015 at 9:41 am Post count: 25]

in reply to: How to revert & disable auto-updates on MT4 #20701

Both folders below were cleared. But the issue is still there and the data is still overwritten.
Help!!!

C:ProgramDataMetaquotesWebInstall
C:UsersxxxAppDataRoamingMetaQuotesWebInstallmt4clw

[jollydragonParticipant June 1, 2015 at 3:51 am Post count: 25]

in reply to: Trading isn’t consistent with the signals #20684

@tickstory wrote:

Hi,

The chart has been run through the back-tester in visual mode and for the bar you mention, it corresponds to the underlying MT4 history center for M30 (see screenshot).

It is still not clear how we can assist you further without debugging your indicator. As such, you will need to provide sufficient information for us to reproduce the issue without requiring us to debug custom code.

Thanks for your cooperation.

Hi, please read my previous post again that no issue in visual mode, the issue happens in normal testing mode.
With my EA and indicator enclosed in the first post, you can reproduce the issue completely. Let me remind with the issue situation again:
. No issue-use tickstory in visual mode;
. No issue-not use tickstory, but MT4 alone;
. with issue-use tickstory in normal testing mode(not in visual mode)

[jollydragonParticipant May 29, 2015 at 8:40 am Post count: 25]

in reply to: Trading isn’t consistent with the signals #20682

@tickstory wrote:

Hi Jollydragon,

As mentioned, we simply don’t have the capacity to debug through each of the EA code samples we receive. Not only is it extremely time-consuming, but while custom code is still in the picture there are too many variables that make it hard to identify where the issue lies.
If you think there is a problem with the data, could you please isolate the details so we are able to work with actual exported data rather than an EA. There can only be two causes if Tickstory is giving you the wrong back-test results: 1) The exported data is incorrect or 2) the MT4 broker information is incorrect. In both cases, you should be able to identify the point at which your EA is not taking a correct trade. From there, it should be possible to pinpoint a specific date/time of the bar data and/or parameters that are incorrect which we then can investigate further.

Thanks.

After studying further, I did find something. But need your professional support to dig out the root cause.
Please refer to the screenshot below that the non-consistency issue doesn’t happen if using “visual mode”.
By the way, you can see there is 3 hour difference between TickStory and MT4 for a same bar.

[attachment=2:331xctai]Discovery.png[/attachment:331xctai]

P.S. Below are the screenshots of non-consistency issue if without ticking “visual mode”. Just for reference.
[attachment=1:331xctai]56.png[/attachment:331xctai]
[attachment=0:331xctai]3839.png[/attachment:331xctai]

[jollydragonParticipant May 28, 2015 at 7:43 am Post count: 25]

in reply to: Trading isn’t consistent with the signals #20679

@tickstory wrote:

Hi Jollydragon,

Unfortunately we don’t provide support for trouble-shooting EAs so hopefully someone else from the Tickstory community may be able to assist. Just bear in mind that Tickstory is exporting data – the subsequent trading logic is entirely dependent on your EA code. If you believe there is a specific issue with the data that Tickstory is exporting we need more specific information for us to investigate further.

Thanks.

Dear Tickstory,

After almost one month of study, I can confirm it’s the issue of TickStory now.
I also updated my previous post above with latest status and code files.
My back test is completely consistent with my indicator if not using TickStory, but the data of broker own.
You can try with the files for the testing of EurUsd M30. Maybe you’ll find the issue within only 10 trades.
Please let me know if you need any additional information.

By the way, I also found there is only 1 tick per bar for periods of M1, M5, M15 on EurUsd chart with TickStory back test. How can the report finally achieve 99.9% quality?

[jollydragonParticipant May 5, 2015 at 5:48 am Post count: 25]

in reply to: "Metatrader Info" settings in "Export to MT4" #20677

@tickstory wrote:

Hi Jollydragon,

The settings you mention are acquired from your broker by the TickstoryExpert and do not need to be manually set. They are only provided for the sake of transparency as MT4 uses these settings but have not explicitly documented them.

Regards.

Dear Sir./Mis.,

Thank you for support. However, I really want to know the meanings of these 3 parameters:
GTC Pending: Difference between ‘yes’ and ‘no’?
Swap roll/o: What are the candidate options? And meaning?
Mgn divider: What are the candidate options? And meaning?
Could you please help clarify? Thanks again.

Best regards

[jollydragonParticipant May 4, 2015 at 1:02 am Post count: 25]

in reply to: "Metatrader Info" settings in "Export to MT4" #20675

Can TickStory kindly clarify on those questions? Thanks for support.

[jollydragonParticipant February 2, 2015 at 1:09 am Post count: 25]

in reply to: Metatrader data disappearing #20525

Dear Sir/Miss,

You are absolutely correct! Thank you very much!

Best regards,

[jollydragonParticipant January 31, 2015 at 6:09 am Post count: 25]

in reply to: Free tick data available for Amibroker, Ninjatrader and more #18943

How about OANDA and ThinkForex?

[jollydragonParticipant January 31, 2015 at 5:54 am Post count: 25]

in reply to: Metatrader data disappearing #20526

Not that reason as I read the userguide of tickstory and close MT4 everytime when I exported from tickstory.

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