Stopped working (does not start)

[imported_tickstoryParticipant February 24, 2015 at 10:29 pm Post count: 1479]

#20567

Hi Autumnleaves,

THis issue typically occurs if you don’t have Microsoft NET v3.5 installed. You may need to explicitly install this version (i.e. .NET 4.x will not be sufficient).

Hope this helps.

[autumnleavesParticipant February 24, 2015 at 10:56 pm Post count: 7]

#20566

Thanks, will give it a try. However, I did do a check and the tool shows both 3.5 and 4.0 installed.

[imported_tickstoryParticipant February 25, 2015 at 4:34 am Post count: 1479]

#20568

Please do check again – ensure it is .NET v3.5 SP2. Here is a thread from another user who had some difficulty with the .NET installation and a re-install fixed it:

viewtopic.php?f=4&t=445&p=2227

Regards.

[autumnleavesParticipant February 25, 2015 at 2:08 pm Post count: 7]

#20569

Version 4.0.30319 is not good enough? Do I have to uninstall and/or rollback?

[autumnleavesParticipant February 25, 2015 at 2:43 pm Post count: 7]

#20570

Installed SSCERuntime 32 and 64 bit versions, rebooted, but TS still doesn’t work. Control Panel shows Microsoft SQL Server Compact 3.5 SP2 ENU and x64 ENU installed (version 3.5.8080.0).

[autumnleavesParticipant February 25, 2015 at 2:49 pm Post count: 7]

#20571

Uninstalled and re-installed TS. Still no luck.

[imported_tickstoryParticipant February 25, 2015 at 10:17 pm Post count: 1479]

#20572

Hi Autumnleaves,

MS SQL Server is not the product you are looking to install – it is Microsoft .NET v3.5. You can find the download from Microsoft here:

http://www.microsoft.com/en-au/download/details.aspx?id=21

There should be no need to uninstall any software from your system. Just install the software from the link above and everything should work.

Thanks.

[autumnleavesParticipant April 9, 2015 at 10:31 pm Post count: 7]

#20573

Hi again. I have been away from the computer for a while, but have yet to resolve the problem, even after installing MS .NET 3.5 and reinstalling TS. Should I just give up, or might there be a clue in the error log file Windows generates?
Thanks

[imported_tickstoryParticipant April 14, 2015 at 6:36 am Post count: 1479]

#20574

Hi Autumnleaves,

Could you provide the following:

1) A screenshot showing the error message you are getting when launching Tickstory.
2) A screenshot of the Windows .NET installation information (i.e. Control Panel -> Programs and Features).

Thanks.

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