cannot download AUDNZD

[imported_tickstoryParticipant November 11, 2013 at 11:49 am Post count: 1479]

#19469

Hi Braunkf,

Could you please give the exact error message you are getting and preferably a screenshot?

Thanks.

[braunkfParticipant November 11, 2013 at 12:44 pm Post count: 4]

#19470

Translated into english: Error during download: Cannot establish connection to remote server. (URL: http://www.dukascopy.com/datafeed/AUDNZD/2013/10/10/23h_ticks.bi5)

[imported_tickstoryParticipant November 11, 2013 at 9:07 pm Post count: 1479]

#19471

Hi Braunkf,

The problem is more than likely due to some network issue on your side such as not being connected to the internet. To check your connection:

– Go to File->Settings->Dukascopy Datasource and press the ‘Test’ button.

If you get an error, you need to resolve the issue with your network first.

Hope this helps.

[braunkfParticipant November 12, 2013 at 10:07 am Post count: 4]

#19472

If I press the Test button it says: Cannot establish connection to the remote server.

My internet connection works fine.

I am able to download data which had been downloaded before already. If i am creating a similar filestructure for AUDNZD as well, then I there is no error message upon downloading anymore. So it seems to be related to access rights.

[braunkfParticipant November 12, 2013 at 10:19 am Post count: 4]

#19473

I solved the problem. I am using norton internet security which uses its own firewall. So windows firewall is switched off while Norton is on. Some settings must have changed because if i switch norton off as well then everything works fine.

[imported_tickstoryParticipant November 12, 2013 at 11:30 am Post count: 1479]

#19474

Great to hear – thanks for letting us know how you solved it!

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