Application error

[imported_tickstoryParticipant January 8, 2014 at 3:20 am Post count: 1479]

#19586

Hi Norbertbti,

Thanks for giving the details of your error. It appears there is something wrong while attempting to access your configuration file. Do you get the same error when you go to File->Settings and simply hiot the “OK” button?
If so, can you please try running the application as Administrator (right click Tickstory.exe and select “Run as Administrator”) to see if that fixes the problem?

Thanks.

[norbertbtiParticipant January 8, 2014 at 8:50 am Post count: 7]

#19587

When I go to File->settings and hit OK, it works. For example I can setup mt4 installation path and program saves that, and I can start mt4 from tickstory.
But for example when I click to ‘download data from ducascopy’ nothing happens.
If I run program as administrator, the error is same as described in first post.

[imported_tickstoryParticipant January 8, 2014 at 10:22 pm Post count: 1479]

#19588

Hi Norbertbti – What happens when you click the “Test connection” button in the settings? Is any error reported?

Thanks.

[norbertbtiParticipant January 8, 2014 at 10:37 pm Post count: 7]

#19589

@tickstory wrote:

Hi Norbertbti – What happens when you click the “Test connection” button in the settings? Is any error reported?

Thanks.

Yes, I got: “Error: Configuration system failed to initialize.”

[imported_tickstoryParticipant January 8, 2014 at 11:04 pm Post count: 1479]

#19590

Hi Norbertbti,

It appears something is preventing the configuration information from being accessed properly. Can you please check the following:

– Is .NET v3.5 SP1 installed correctly?
– Is the Tickstory configuration file/folder accessible (the config file usually resides in C:ProgramDataTickstoryTickstory LiteTickstory Lite.config).

Thanks.

[norbertbtiParticipant January 9, 2014 at 9:28 am Post count: 7]

#19591

Hi,
1) .NET v3.5 SP1 is installed, I tried to reinstall, butt error is same
2) TickstoryLite.config file is in: C:Documents and SettingsAdministratorApplication DataTickstoryTickstory Lite
Here is the content of the file:

ProxyServer=”” ProxyPort=”0″ ProxyUsername=”” ProxyPassword=”iLARw6PD6M5q8f4ZqQ1P2g==”
ProxyDomain=”” />

ServerName=”XeMarkets-Real” />

Also I tried to install tickstory outside program files folder to prevent user right’s problem, but error remained.

[imported_tickstoryParticipant January 9, 2014 at 11:07 am Post count: 1479]

#19592

Hi Norbertbti,

Thanks for the further detail. The contents of the config file appears correct.

Can you please rename or delete any config files you see in any directories including the one you mentioned:

C:UsersusernameAppDataLocalTickstoryTickstory Lite
C:UsersusernameAppDataRoamingTickstoryTickstory Lite
C:Documents and SettingsAdministratorApplication DataTickstoryTickstory Lite

And then try to restart your application?

It could have something to do with a bad config file somewhere so doing a fresh start of Tickstory might pin-point where Tickstory is loading/storing your configuration.

Regards.

[norbertbtiParticipant January 9, 2014 at 6:50 pm Post count: 7]

#19593

Hi,

Tried, but without succes.
Also I’m uninstalled application, deleted all files related to tickstory, installed again, but the problem is same.

[imported_tickstoryParticipant January 13, 2014 at 12:32 pm Post count: 1479]

#19594

Hi Norbertbti,

Did you see the config file was re-created in the location you mentioned when you started Tickstory again?
Also, is it possible to confirm that the application is working correctly on another (non VPS) system that you have available?

Thanks.

[norbertbtiParticipant January 13, 2014 at 5:06 pm Post count: 7]

#19595

Yes, Tickstory was re-created the config file, so seems it’s not a permission problem, the application can write to that folder.
And yes, tickstory works fine on my local machine (windows 7).

[norbertbtiParticipant January 13, 2014 at 6:21 pm Post count: 7]

#19596

Hi,

I cleaned up my vps, uninstalled everything for which I thought that is not necessary, so I removed tickstory, every .net framework, not just 3.5, but v2, v3, v4 etc.
When I finished with clean up, installed .Net 3.5 and tickstory, and guess what happend? It works like a charm 🙂
Anyway thanks for your help.

Cheers.

[imported_tickstoryParticipant January 14, 2014 at 8:43 pm Post count: 1479]

#19597

Hi Norbertbti,

Thanks for getting back – great to hear it works now.
The issue seems to be pointing to a corrupt .NET installation. We initially thought the problem may be due to some odd setup with where your configuration was stored, however this does not appear to be the case.

Hopefully this post will be able to assist others.

Regards.

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