Home Forums Tickstory Lite Issue/Bug tracking "Cannot open [13, Permission denied]" error on backtest

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  • imported_tickstory
    Participant
    Post count: 1479

    Hi Sam123,

    Did you launch MT4 by using the Tickstory Launcher (i.e. by pressing F8 while in Tickstory)?

    Thanks.

    sam123
    Participant
    Post count: 14

    Of course I did.

    imported_tickstory
    Participant
    Post count: 1479

    Hi Sam123,

    What build of MT4 are using? I assume that there is only 1 instance of the terminal.exe running? Can you try to unmark the files from being read-only and see if this helps?

    Thanks.

    sam123
    Participant
    Post count: 14

    Build 646(30.4.2014)
    It seems it updated 2 days ago from 625.

    I unchecked read-only check box.
    No cahnge.
    Still the same problem.

    sam123
    Participant
    Post count: 14

    I see that after a few moments, the account is no longer in “overwrite prevention / fixed spread” mode.
    It is in a regular mode like any account.
    Is that ok?

    imported_tickstory
    Participant
    Post count: 1479

    Hi Sam,

    Build646 appears to have broken the launcher. You should be getting an error from TIckstory reporting this.
    Until an updated launcher is available you will need to attempt to revert back to an earlier build.

    Regards.
    (P.S. This thread will be moved to a new post since it doesn’t relate to the original topic).

    sam123
    Participant
    Post count: 14

    You’re guessing for solutions.
    you don’t solve the problems.

    imported_tickstory
    Participant
    Post count: 1479

    Hi Sam,

    We are trying to work through a solution with the information you have given us. Your original question related to back-test ranges (which I believe has been resolved) and now it relates to another error you are getting in MT4.
    In each case, we are following through a set of known issues that our users have experienced. Given that there are numerous variables to identifying a generic “permission denied error” we need to ask questions to rule out possible causes.

    Thanks.

    imported_tickstory
    Participant
    Post count: 1479

    FYI – Further tests have been done on the launcher for Build 646 and it appears to still be working. If you require further assistance, please ensure you post comprehensive details about what you are doing and the versions of software you are using. This will help us identify the issue sooner and eliminate iterative posts.

    Thanks.

    imported_tickstory
    Participant
    Post count: 1479

    FYI, we have seen this error occur when Tickstory is still in the process of exporting to MT4. In such an event, waiting for the export to complete should resolve the issue. If you still get the error, the best course of action is to close any applications that may have the reported file open – including Tickstory – and then trying to commence the back-test again.

Viewing 10 posts - 1 through 10 (of 10 total)

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