Bug in Tickstory HST generation

[RV13Participant February 23, 2015 at 4:09 am Post count: 11]

#20560

The 00:00-02:00 data are the original non-shifted data from the next day 00:00-02:00

[RV13Participant February 23, 2015 at 4:09 am Post count: 11]

#20561

Ok, the first exported day has the same problem (22:00-00:00 missing). All the days in between seem fine

[RV13Participant February 23, 2015 at 4:11 am Post count: 11]

#20562

No, it’s worse. The 30th of the month (in a month with 30 days) has the same issue, somewhere in the midst of the data. Very serious bug.

[imported_tickstoryParticipant February 24, 2015 at 8:54 am Post count: 1479]

#20563

Hi RV13,

Could you please clarify what the issue is with a screenshot, please? Also:

– What time-frame are you working on?
– What charts are you looking at?
– What dates are you exporting?
– Are you filtering weekend information?

And any other information that may be useful for us to understand what issue you are coming across.

Thanks.

[imported_tickstoryParticipant March 7, 2015 at 2:31 am Post count: 1479]

#20564

Hi RV13,

We assume that you have now resolved the issue. If not, could you kindly get back to us with the above-mentioned details?

Thanks.

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