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Download problem

Posted: Thu Nov 13, 2014 5:57 pm
by samson
Hi Guys

I downloaded and installed Tickstory set it up and attempted to download data but the following error message came up. Please any info or links to threads with the same topic would be helpfull

13-11-2014 07:42 Error occurred during download: Access to the path 'C:\Program Files (x86)\Tickstory Lite\GBPJPY\2013\10\13' is denied. (URL: http://www.dukascopy.com/datafeed/GBPJP ... _ticks.bi5)
13-11-2014 07:42 Error occurred during download: Access to the path 'C:\Program Files (x86)\Tickstory Lite\GBPJPY\2013\10\13' is denied. (URL: http://www.dukascopy.com/datafeed/GBPJP ... _ticks.bi5)

Re: Download problem

Posted: Tue Nov 18, 2014 10:21 am
by tickstory
Hi Samson,

This error is caused by Windows denying access to Tickstory to store data in the designated "data store" folder. You will need to change the location where you store tick data by specifying a writable folder in File->Settings within Tickstory. See these threads for more information:

http://tickstory.com/forum/viewtopic.php?f=4&t=471
http://tickstory.com/forum/viewtopic.php?f=2&t=384

Regards.