Download problem

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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samson
Posts: 1
Joined: Thu Nov 13, 2014 5:51 pm

Download problem

Post by samson »

Hi Guys

I downloaded and installed Tickstory set it up and attempted to download data but the following error message came up. Please any info or links to threads with the same topic would be helpfull

13-11-2014 07:42 Error occurred during download: Access to the path 'C:\Program Files (x86)\Tickstory Lite\GBPJPY\2013\10\13' is denied. (URL: http://www.dukascopy.com/datafeed/GBPJP ... _ticks.bi5)
13-11-2014 07:42 Error occurred during download: Access to the path 'C:\Program Files (x86)\Tickstory Lite\GBPJPY\2013\10\13' is denied. (URL: http://www.dukascopy.com/datafeed/GBPJP ... _ticks.bi5)
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tickstory
Posts: 5289
Joined: Sun Jan 06, 2013 12:27 am

Re: Download problem

Post by tickstory »

Hi Samson,

This error is caused by Windows denying access to Tickstory to store data in the designated "data store" folder. You will need to change the location where you store tick data by specifying a writable folder in File->Settings within Tickstory. See these threads for more information:

http://tickstory.com/forum/viewtopic.php?f=4&t=471
http://tickstory.com/forum/viewtopic.php?f=2&t=384

Regards.
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