Bug and licence nt work when application opens

[adam]

Error code when start Tick Story - how do I rectify?

Product name: Tickstory Lite
Product version: 1.9.5.2
Details:
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementClass.GetInstances(EnumerationOptions options)
at System.Management.ManagementClass.GetInstances()
--- End of stack trace from previous location where exception was thrown ---
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDCbb3MT73mZOByVOLF88iBq1wTfP(Exception #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zpwWBdL36WOMwwzPjGM$ly1O3oBSJ2OoIig96cOCCev2q(Object #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=z8DgrqTm4chQyiCx2deF8QYdEOIKrWk5LWA==(MethodBase #=zQX2ush8=, Boolean #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zKOVgUpIfKCbr7JteEiBJlPk2szGq(#=qWJtoGKWzXssGyI_JubFuRko27HchoyIrMA2curu8$sI= #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zKpQqzLWW05FNJ_qgqnC1LY3$0JKF(#=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck= #=zQX2ush8=, #=qWJtoGKWzXssGyI_JubFuRko27HchoyIrMA2curu8$sI= #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlAVBByKzWPR0A8qD_qdTAljYfm6n()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
--- End of stack trace from previous location where exception was thrown ---
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDCbb3MT73mZOByVOLF88iBq1wTfP(Exception #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zpwWBdL36WOMwwzPjGM$ly1O3oBSJ2OoIig96cOCCev2q(Object #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlMfCXWySX2ozQAZdfEI5kVo=()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zX$_1E236lGAnnnN8Eom2STw=(Object #=zQX2ush8=, UInt32 #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zrWc6MVBpsbv6nTXdD$eKrfw4QMTz()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zEeNyz6ZpqK3q3fJuiLh$g9A=(Object[] #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Object[] #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zCHSemZV8CyqfGMYviqUbDR4MAULQ(Stream #=zQX2ush8=, Int32 #=z1PWBqcY=, Object[] #=zCTku6HU=, Type[] #=zUJKSBac=, Type[] #=znLHCUBQ=, Object[] #=zDqYhnnM=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=z70fSlgwsnAg_iuqLj79Wkvs=(Int32 #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Boolean #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zxEYzUgstpHwmf4NB8IkaBIUOCE0VR2IUCbcSlK$NDZ2U(#=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck= #=zQX2ush8=, #=qWJtoGKWzXssGyI_JubFuRko27HchoyIrMA2curu8$sI= #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlAVBByKzWPR0A8qD_qdTAljYfm6n()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
--- End of stack trace from previous location where exception was thrown ---
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDCbb3MT73mZOByVOLF88iBq1wTfP(Exception #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zpwWBdL36WOMwwzPjGM$ly1O3oBSJ2OoIig96cOCCev2q(Object #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlMfCXWySX2ozQAZdfEI5kVo=()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zX$_1E236lGAnnnN8Eom2STw=(Object #=zQX2ush8=, UInt32 #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zrWc6MVBpsbv6nTXdD$eKrfw4QMTz()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zEeNyz6ZpqK3q3fJuiLh$g9A=(Object[] #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Object[] #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zCHSemZV8CyqfGMYviqUbDR4MAULQ(Stream #=zQX2ush8=, Int32 #=z1PWBqcY=, Object[] #=zCTku6HU=, Type[] #=zUJKSBac=, Type[] #=znLHCUBQ=, Object[] #=zDqYhnnM=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=z70fSlgwsnAg_iuqLj79Wkvs=(Int32 #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Boolean #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zxEYzUgstpHwmf4NB8IkaBIUOCE0VR2IUCbcSlK$NDZ2U(#=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck= #=zQX2ush8=, #=qWJtoGKWzXssGyI_JubFuRko27HchoyIrMA2curu8$sI= #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlAVBByKzWPR0A8qD_qdTAljYfm6n()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
--- End of stack trace from previous location where exception was thrown ---
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDCbb3MT73mZOByVOLF88iBq1wTfP(Exception #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zpwWBdL36WOMwwzPjGM$ly1O3oBSJ2OoIig96cOCCev2q(Object #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlMfCXWySX2ozQAZdfEI5kVo=()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zX$_1E236lGAnnnN8Eom2STw=(Object #=zQX2ush8=, UInt32 #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zrWc6MVBpsbv6nTXdD$eKrfw4QMTz()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zEeNyz6ZpqK3q3fJuiLh$g9A=(Object[] #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Object[] #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zCHSemZV8CyqfGMYviqUbDR4MAULQ(Stream #=zQX2ush8=, Int32 #=z1PWBqcY=, Object[] #=zCTku6HU=, Type[] #=zUJKSBac=, Type[] #=znLHCUBQ=, Object[] #=zDqYhnnM=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=z70fSlgwsnAg_iuqLj79Wkvs=(Int32 #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Boolean #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zxEYzUgstpHwmf4NB8IkaBIUOCE0VR2IUCbcSlK$NDZ2U(#=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck= #=zQX2ush8=, #=qWJtoGKWzXssGyI_JubFuRko27HchoyIrMA2curu8$sI= #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlAVBByKzWPR0A8qD_qdTAljYfm6n()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
--- End of stack trace from previous location where exception was thrown ---
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDCbb3MT73mZOByVOLF88iBq1wTfP(Exception #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zpwWBdL36WOMwwzPjGM$ly1O3oBSJ2OoIig96cOCCev2q(Object #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlMfCXWySX2ozQAZdfEI5kVo=()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zX$_1E236lGAnnnN8Eom2STw=(Object #=zQX2ush8=, UInt32 #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zrWc6MVBpsbv6nTXdD$eKrfw4QMTz()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zEeNyz6ZpqK3q3fJuiLh$g9A=(Object[] #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Object[] #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zCHSemZV8CyqfGMYviqUbDR4MAULQ(Stream #=zQX2ush8=, Int32 #=z1PWBqcY=, Object[] #=zCTku6HU=, Type[] #=zUJKSBac=, Type[] #=znLHCUBQ=, Object[] #=zDqYhnnM=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=z70fSlgwsnAg_iuqLj79Wkvs=(Int32 #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Boolean #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zxEYzUgstpHwmf4NB8IkaBIUOCE0VR2IUCbcSlK$NDZ2U(#=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck= #=zQX2ush8=, #=qWJtoGKWzXssGyI_JubFuRko27HchoyIrMA2curu8$sI= #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlAVBByKzWPR0A8qD_qdTAljYfm6n()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
--- End of stack trace from previous location where exception was thrown ---
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDCbb3MT73mZOByVOLF88iBq1wTfP(Exception #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zpwWBdL36WOMwwzPjGM$ly1O3oBSJ2OoIig96cOCCev2q(Object #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlMfCXWySX2ozQAZdfEI5kVo=()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zX$_1E236lGAnnnN8Eom2STw=(Object #=zQX2ush8=, UInt32 #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zrWc6MVBpsbv6nTXdD$eKrfw4QMTz()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zEeNyz6ZpqK3q3fJuiLh$g9A=(Object[] #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Object[] #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zCHSemZV8CyqfGMYviqUbDR4MAULQ(Stream #=zQX2ush8=, Int32 #=z1PWBqcY=, Object[] #=zCTku6HU=, Type[] #=zUJKSBac=, Type[] #=znLHCUBQ=, Object[] #=zDqYhnnM=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=z70fSlgwsnAg_iuqLj79Wkvs=(Int32 #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Boolean #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zxEYzUgstpHwmf4NB8IkaBIUOCE0VR2IUCbcSlK$NDZ2U(#=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck= #=zQX2ush8=, #=qWJtoGKWzXssGyI_JubFuRko27HchoyIrMA2curu8$sI= #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlAVBByKzWPR0A8qD_qdTAljYfm6n()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
--- End of stack trace from previous location where exception was thrown ---
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDCbb3MT73mZOByVOLF88iBq1wTfP(Exception #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zpwWBdL36WOMwwzPjGM$ly1O3oBSJ2OoIig96cOCCev2q(Object #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zlMfCXWySX2ozQAZdfEI5kVo=()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zX$_1E236lGAnnnN8Eom2STw=(Object #=zQX2ush8=, UInt32 #=z1PWBqcY=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zJ5ExkiKN_Vzpw9_mMYd0DNRGBfGkNIZ2vw==(Boolean #=zQX2ush8=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zrWc6MVBpsbv6nTXdD$eKrfw4QMTz()
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zEeNyz6ZpqK3q3fJuiLh$g9A=(Object[] #=zQX2ush8=, Type[] #=z1PWBqcY=, Type[] #=zCTku6HU=, Object[] #=zUJKSBac=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zgs4p2GjV0fpGQIpgbxu003GQCH423OTiSg==(Stream #=zQX2ush8=, String #=z1PWBqcY=, Object[] #=zCTku6HU=, Type[] #=zUJKSBac=, Type[] #=znLHCUBQ=, Object[] #=zDqYhnnM=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zDeISPfnVzfMItb8oBKRRO7NrLFRmlAAsQg==(Stream #=zQX2ush8=, String #=z1PWBqcY=, Object[] #=zCTku6HU=)
at #=qFzBqgk58_jUvJShczaFg3NXODkkamig5pmzYgImk$Ck=.#=zfLll_ixeAo1PiKA5QbMHgzLKxc5nOw870Q==(Stream #=zQX2ush8=, String #=z1PWBqcY=, Object[] #=zCTku6HU=)
at #=zvqy5Zs0Dh$FrH3g7g8ER3Jo=.#=z_DzwSXJEiUvZ(Object #=zQbU9qCE=, EventArgs #=znLHCUBQ=)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at #=zvqy5Zs0Dh$FrH3g7g8ER3Jo=.WndProc(Message& #=zKBmNhs8=)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[tickstory]

Hi Adam,

Firstly, you should have received an email with the download link to the registered version. Please make sure you have downloaded the installer from this link and installed it. As for the "Access denied" error, it appears as though something is preventing from Tickstory from running correctly. Please ensure that your anti-virus isn't blocking Tickstory from running or accessing the internet.

Please let us know if you continue to have issues.

Thanks.

[adam]

I have disabled by anti virus, and no firewall rule seems to be blocking anything.
I installed the correct version of TickStory.

It appears to me the control has an issue - what version of .Net or C++ libraries would you also need? This exception is invoked as soon as I clink onto the text box to enter my licence and also appears after I have written my licence number and wish to validate it.

thanks

[tickstory]

Hi Adam,

It could be a .NET Framework installation issue. Could you please make sure you have .NET v4.6 Framework installed on your machine? This will require Windows 7 or later (not sure what O/S you are using?) The problem could be that your .NET Framework is corrupted or an earlier version, so please make sure you have this version or later installed (the installer should check for this, however if it is corrupt then you will need to reinstall). You can find the installer here:

https://www.microsoft.com/en-au/downloa ... x?id=48130

You may also want to run the application as Administrator to rule-out any issue with app permissions.

Alternatively, do you have another machine you can try this on to rule-out any machine-specific causes? The fact that there are issues from startup means that something basic is missing or preventing Tickstory from working.

Thanks.

[adam]

I have suspended anti virus.
I have checked .Net (which is 7.2) which was 'repaired' just be on the safe side.
I ran the application as an administrator, as well as creating a file wall rule to ensure nothing blocks validation.
I am using Win 7 SP1.

However, I still get the same issue.

Adam

[tickstory]

Hi Adam,

Do you mean .NET 4.7.2? Are you sure of this as I believe the latest .NET framework you can have on Win7 is .NET 4.6. Please send a screenshot if you are unsure.
Could you please confirm whether you are still getting the "access denied" error or this is another error when you try to validate your license? If the latter, could you please send a screenshot (obscuring your license code)?
Could you also please try installing the Lite version and the "Test" button in File->Settings->Dukascopy Settings to see if the test is successful?


Thanks.

[adam]

The test was successful for Dukascopy.

The screen shots are attached.

[tickstory]

Hi Adam,

At this stage we're suspecting that a standard Windows component called "WMI" is not functioning, not accessible (due to permissions) or not started on your machine. We've sent a PM to you to see if we can assist further but our ability to assist with PC configuration is limited. If you are nifty with your PC, you can check to see if your WMI is operational by checking out this article. In the most simple case, starting WMI in your Windows Services might fix the issue.

If you could try another machine (ideally Win10), this will likely rectify the problem (we've tested your license code and everything is fine).

Thanks.

[tickstory]

Hi Adam,

Just a summary of our offline trouble-shooting session: It seems that the issue was due to a Windows 7 configuration problem. The following Windows command to repair your Windows installation appears to have rectified the issue:

Code: Select all

sfc /scannow

Good to hear that it is all working now!

Regards.