Status Pending then canceled (Access denied)

[Fibonacci2011]

I'm trying to download one day worth on EurUsd tick data but keep having the download first pending forever then canceled.

I have tried to right-click and click "start task" but no help.. goes straight to canceled

I'm a new user and I was pretty excited about Tickstory, but now very disappointed...

[tickstory]

HI Fibonacci2011,

Tasks should start automatically. Could you please go to you File->Settings and review that the "Maximum number of tasks" is 5. Also, could you please press the 'Test' button on the Dukascopy settings page and make sure your connection is working (and that no anti-virus is blocking Tickstory's operation).
If you continue to have issues, please send us a screenshot of your settings and what you are seeing so we can diagnose further.

Don't lose the excitement, I'm sure we'll find the culprit shortly.

Thanks.

[Fibonacci2011]

Thanks for your reply,

File/Setting has a test button and pushing that resulted to "successful" and "Maximum number of tasks" is set to 5.

Still cannot download any tick data. I'm trying for 31.10-1.11 period

Here is a short video demo of the issue: http://somup.com/cqX6DZfl7M

[tickstory]

Hi Fibonacci2011,

Thanks for the video. You didn't mention the "access denied" error which is the key to the issue
Basically you need to specify the full path to a writeable directory (eg. c:\users\yourname\documents\{Symbol}.csv). This will resolve the issue.

Please have a look at the following links for more information:

https://tickstory.com/help/tickstorylit ... ile_export
https://tickstory.com/help/tickstorylit ... cessdenied
https://youtu.be/6PzXNF3OlG8 (Please enable Closed Captions)

Also, don't forget that you can search this forum for the error message you are getting. Many common questions are discussed:

https://www.google.com/search?q=access+ ... kstory.com

Hope this helps.