can not download data

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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mrwiwi
Posts: 1
Joined: Wed Aug 03, 2016 5:30 pm

can not download data

Post by mrwiwi »

Dear support

i already buy tickstory 1.8.2.0

i use mt4 iron fx build 988

everytime i try to download forex data then data error message always appear

i try many pair like GBPJPY and any other pair but always show data error

could you please give me step by step instruction how to solve this problem ?

Thanks
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data error
data error
tickstory
Posts: 5289
Joined: Sun Jan 06, 2013 12:27 am

Re: can not download data

Post by tickstory »

Hello Mrwiwi (nice username ;),

The error you are getting is typically caused by a corrupt data file. Please check:

1) In File->Settings->Dukascopy Data Store, press the "Test" button to ensure your internet settings are ok.
2) That you have sufficient disk space.
3) If you are getting breaks in your internet connection, this will also cause a problem. Try a different internet connection if possible.

Hope this helps.
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