Tickstory & Norton AV

General discussion about the Tickstory Lite software package.
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muplayer2000
Posts: 6
Joined: Wed Jun 17, 2015 8:44 am

Tickstory & Norton AV

Post by muplayer2000 »

I cannot send you a pm in regards to Tickstory detected has a virus when the exe is downloaded Norton flag it has a virus

All previous version never gave me this message before

screenshot
Attachments
tickstory virus.jpg
tickstory
Posts: 5289
Joined: Sun Jan 06, 2013 12:27 am

Re: Tickstory & Norton AV

Post by tickstory »

Hi Muplayer,

According to your screenshot, the following page seems to describe the error a bit further:

http://community.norton.com/en/forums/c ... -detection

We are not sure what could be causing this. We have lodged a dispute with Norton's AV to hopefully have this resolved. If you have any concerns, you should be able to run this in a sandbox and/or without administrator privileges.

Thanks.
tickstory
Posts: 5289
Joined: Sun Jan 06, 2013 12:27 am

Re: Tickstory & Norton AV

Post by tickstory »

We have just received the following reply from Norton:

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

9B61FDADB2C91CE001B56F1FE1FAFD7F - tickstorylite_setup.exe


The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at http://securityresponse.symantec.com/av ... nload.html

Please note that whitelisting can take up to 24 hours to take effect.
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