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Gold, silver, platinum and palladium download doesn't work

Posted: Tue Nov 15, 2016 10:50 am
by 8tango
Hi,

How to download gold, silver, platinum and palladium commodity with Tickstory Lite version?

Links into the software doesn't work.

Thank you for your answer.

Re: Gold, silver, platinum and palladium download doesn't wo

Posted: Tue Nov 15, 2016 11:57 am
by tickstory
Hi 8tango,

Gold prices and silver prices are listed under (XAUUSD & XAGUSD, respectively). You can find answers to most common errors in our Trouble-shooting FAQ here: viewtopic.php?f=4&t=613. If you are encountering a specific error or problem that is not listed then appreciate if you can post the details.

Thanks.

Re: Gold, silver, platinum and palladium download doesn't wo

Posted: Tue Nov 15, 2016 12:46 pm
by 8tango
Thank you for your answer.

How to download platinum and palladium prices with Tickstory?

Re: Gold, silver, platinum and palladium download doesn't wo

Posted: Tue Nov 15, 2016 1:39 pm
by tickstory
Hi 8tango,

It of course depends on what you are trying to do - Are you export to file? Exporting to Metatrader?
Here are some videos that show how to do both:

https://tickstory.com/articles/how-to-d ... ical-data/
https://tickstory.com/articles/metatrad ... g-quality/

If you have a more specific question or require additional support, please consider upgrading to the 'Standard' version.

Thanks.

Re: Gold, silver, platinum and palladium download doesn't wo

Posted: Tue Nov 15, 2016 2:13 pm
by 8tango
The csv file is empty when I download platinum data from export to file with the Tickstory link "Platinum" (Commodity category; PTCMDUSD symbol), how to fix this problem?

Re: Gold, silver, platinum and palladium download doesn't wo

Posted: Tue Nov 15, 2016 2:48 pm
by tickstory
Hi,

Dukascopy appear to have ceased trading Platinum so the historical data that exists covers from around 2012 to 2014 only.

Regards.