Tickstory

Hi Tickwaiting,

Yes, apologies we cannot provide a video of MT5 screens in Youtube due to copyright issues. Our associated guide which is linked to in the Youtube description goes through everything step-by-step with screenshots. Please let us know if that doesn't clarify.

Thanks.

Hi Gianni,

You should be able to use a license for another PC. If you require additional assistance, please consider renewing your subscription. As part of your subscription, we can ensure you get a priority response amongst other benefits.

Thanks.

Hi Tickwaiting, Could you please elaborate what the issue is from the screenshots you provided? Just one point to add and that is, have you tried the "Copy from" field to copy all the data from an existing MT4 symbol? This will allow you to duplicate all the existing symbol parameters without having...

Hi Collecktor, You're welcome. Do note that our licensing system is designed to work on a specific machine, as identified by a "fingerprint". In your case, there were more than the allowed maximum installations which is why you received an error message. Note that part of your subscription covers al...

Hi Tickwaiting, Please try again and see if that fixes your issue. If you continue to have issues, you might want to give a screenshot of exactly what you're seeing (or not seeing) so we're on the same page. With custom symbols, I believe that custom symbols will always show under the folder named a...

Hi Utalert,

We have just released v1.9.7.19 which supports MT4 Build 1420. Please get this latest version via your download link.

Separately, we have sent you an email on another topic - we'd appreciate if you could get back to us if possible!

Thanks.

Hi Tickwaiting, If you are referring to not being able to see data in the "Bars" tab when requesting a date range, please make sure you have gone to MT5's Options -> Charts -> Max bars in chart and set it to " Unlimited ". If you don't do this, MT5 will not show all available data to preserve memory...

Great to hear, Resx!

Hi Gsolomos, Could you please clarify whether you are referring to the HST or FXT files? Can you please try manually setting the "read-only" flag on the files in-question by right-clicking on them in Windows File Explorer and checking the "read-only" check-box? You might also try disconnecting from ...

Hi Rexsg,

We are still in the process of trying to finalize our major update. For the moment, you will still need to export the full date range.

Thanks.