Tickstory

Hi Lewis, It's possible that you somehow have other residual data files that might be causing the issue. To make sure this isn't the case, please go to Metatrader File->Open Data Folder and browse to the tester/history folder. Please remove all the *.FXT files here (.FXT files are regenerated as par...

Hi ArtOf, We've tried downloading various symbols and there is no issue on our side. It is possible for timeouts to occur if your internet connection disallows Tickstory from accessing the internet and/or is slow. There are occasions where Dukascopy may throttle speed, especially if they are doing s...

Hi Artof, There is currently no such issue we are aware of while using the latest version of Tickstory, unless you have a specific symbol you are referring to? Please note that the last version you purchased was from some years back. If you are having issues we highly recommend you upgrade to the mo...

Hi Pratik74,

Please make sure you are following our guide for importing tick data and testing with MT5.

Thanks.

Hi Shadow2,

For the moment, there is no configuration for the chart colors. We are working on revamping the entire charting system for v2 and this will allow that functionality.

Hope this helps.

Advanced Tester v0.0.5.0 has just been released! In this version, we have updated to Microsoft .NET Framework 4.8. The setup installer should automatically install any pre-requisites. If not, please let us know!

Fellow Tickstorians - Tickstory v1.9.8.0 has just been released! In this version: 1.9.8.0 (2024/09/02) New – Application upgraded to Microsoft .NET v4.8 (previously v4.6.2). New – Added Dukascopy Symbols Palladium (XPD.CMD) and Platinum (XPD.CMD). Fix – (Lite) Promo banner not displaying Close (x) i...

Hi Alan,

Thanks for your patience. We have just released v1.9.8.0 which now presents a 'x'/close button in the top-right of the window (it will appear after a 30 second period).

Please let us know if this addresses the issue for you.

Thanks.

Hi Rico999,

Thanks for your purchase. We've forwarded all the details through to your email address.

Please let us know if you have any further queries.

Thanks.

Hi Abbas, The crypto purchase link for Tickstory allows you to use a self-custodial wallet of your choosing such as Metamask (see screenshot). Please use the wallet according to your requirements and you do not need a Coinbase account to make payment. Please let us know if you have any further issue...