error when i load tickstory

[imported_tickstoryParticipant August 21, 2015 at 8:26 am Post count: 1479]

#20992

Hi Traderkk,

Is this error stopping Tickstory from running?
Also, could you please give us the details of any web proxy you are using, if any?

Thanks.

[traderkkParticipant August 21, 2015 at 12:27 pm Post count: 6]

#20993

Hi Tickstory support,

yes this is stopping tickstory from working –

When i click “close” on the error i posted above, tickstory opens but the page is totally blank, and normally i had all the currency pairs there where i could select the currency pairs and export the data

so tickstory definitley is not working

In terms of your web proxy question- no there this no web proxy being used – it is just a normal internet connection

I had one other question- all I want to do is export historical clean data – no live data needed – so to do this, is tickstory lite (free version) enough to do this? or do i have to start paying now for the software?

if it is fine to do this with the lite (free) software- will this always be free or will this change into a premium service at a later date?

thanks

[imported_tickstoryParticipant August 22, 2015 at 11:17 am Post count: 1479]

#20994

Hi Traderkk,

We’re not exactly why this error is appearing so please let us investigate and get back to you.

Regarding your question – If you are simply exporting data to file then this is available on the free version. We are endeavouring to keep these features free going forward. Of course, the paid version will start featuring a host of extras that are well worth the price.

Hope this helps!

[traderkkParticipant August 24, 2015 at 8:32 am Post count: 6]

#20995

thanks support

I will wait for your reply on the error

If you need me to run any diagnostics on my machine or give you any more info then let me know

thanks

[traderkkParticipant August 26, 2015 at 9:59 am Post count: 6]

#20996

any luck with this support?

I really hope we can resolve this soon

thanks

[imported_tickstoryParticipant August 26, 2015 at 12:56 pm Post count: 1479]

#20997

Hi Traderkk,

We are just in the process of trying to build a version so we can get more information on the error you are experiencing. Worthwhile noting that we have also made a change to the latest v1.7 to ensure the application continues normally if it enounters this error.

Thanks.

[imported_tickstoryParticipant August 27, 2015 at 11:37 am Post count: 1479]

#20998

Hi Traderkk,

Thanks for your patience. We have just PM’d you with some further details so we can investigate the problem further and hopefully resolve it for you.

Appreciate if you can get back to us with the results.

Thanks.

[traderkkParticipant August 27, 2015 at 12:14 pm Post count: 6]

#20999

will run the file and will get back to asap

thanks

[imported_tickstoryParticipant September 2, 2015 at 11:37 pm Post count: 1479]

#21000

Hi Traderkk,

We’re still waiting for you on this one. Unfortunately the screenshot you sent seems to be from the incorrect version. We’ve PMd you the details.

Please let us know if you need further info!

Thanks.

[traderkkParticipant September 3, 2015 at 5:57 pm Post count: 6]

#21001

sorry support

I am away currently but will get back to you asap- i am back next week

thanks for your patience

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