Home › Forums › Tickstory Lite › Issue/Bug tracking › error when i load tickstory

Viewing 10 posts - 1 through 10 (of 10 total)
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  • imported_tickstory
    Participant
    August 21, 2015 at 8:26 am
    Post count: 1479
    #20992

    Hi Traderkk,

    Is this error stopping Tickstory from running?
    Also, could you please give us the details of any web proxy you are using, if any?

    Thanks.

    traderkk
    Participant
    August 21, 2015 at 12:27 pm
    Post count: 6
    #20993

    Hi Tickstory support,

    yes this is stopping tickstory from working –

    When i click “close” on the error i posted above, tickstory opens but the page is totally blank, and normally i had all the currency pairs there where i could select the currency pairs and export the data

    so tickstory definitley is not working

    In terms of your web proxy question- no there this no web proxy being used – it is just a normal internet connection

    I had one other question- all I want to do is export historical clean data – no live data needed – so to do this, is tickstory lite (free version) enough to do this? or do i have to start paying now for the software?

    if it is fine to do this with the lite (free) software- will this always be free or will this change into a premium service at a later date?

    thanks

    imported_tickstory
    Participant
    August 22, 2015 at 11:17 am
    Post count: 1479
    #20994

    Hi Traderkk,

    We’re not exactly why this error is appearing so please let us investigate and get back to you.

    Regarding your question – If you are simply exporting data to file then this is available on the free version. We are endeavouring to keep these features free going forward. Of course, the paid version will start featuring a host of extras that are well worth the price.

    Hope this helps!

    traderkk
    Participant
    August 24, 2015 at 8:32 am
    Post count: 6
    #20995

    thanks support

    I will wait for your reply on the error

    If you need me to run any diagnostics on my machine or give you any more info then let me know

    thanks

    traderkk
    Participant
    August 26, 2015 at 9:59 am
    Post count: 6
    #20996

    any luck with this support?

    I really hope we can resolve this soon

    thanks

    imported_tickstory
    Participant
    August 26, 2015 at 12:56 pm
    Post count: 1479
    #20997

    Hi Traderkk,

    We are just in the process of trying to build a version so we can get more information on the error you are experiencing. Worthwhile noting that we have also made a change to the latest v1.7 to ensure the application continues normally if it enounters this error.

    Thanks.

    imported_tickstory
    Participant
    August 27, 2015 at 11:37 am
    Post count: 1479
    #20998

    Hi Traderkk,

    Thanks for your patience. We have just PM’d you with some further details so we can investigate the problem further and hopefully resolve it for you.

    Appreciate if you can get back to us with the results.

    Thanks.

    traderkk
    Participant
    August 27, 2015 at 12:14 pm
    Post count: 6
    #20999

    will run the file and will get back to asap

    thanks

    imported_tickstory
    Participant
    September 2, 2015 at 11:37 pm
    Post count: 1479
    #21000

    Hi Traderkk,

    We’re still waiting for you on this one. Unfortunately the screenshot you sent seems to be from the incorrect version. We’ve PMd you the details.

    Please let us know if you need further info!

    Thanks.

    traderkk
    Participant
    September 3, 2015 at 5:57 pm
    Post count: 6
    #21001

    sorry support

    I am away currently but will get back to you asap- i am back next week

    thanks for your patience

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