Tickstory

I am getting constant 404 dukascopy server not found error's on my laptop but not my desktop. Work fine on my desktop. At first I read it was an internet connection issue and I was trying while I was at work. So I said ok no problem I will try it at home. On my desktop, no problem whatsoever. I can't even get it to work on my laptop. I have tried it on my works internet, on my home internet (same as my desktop) and I have tried wireless and ethernet. Is there a way to take the good data from my desktop that actually works, and transfer it to my laptop?

This is the newest paid version 1.6. I bought it specifically for my laptop and I can't get it to work. The laptop is newly bought a few months ago and runs the newest version of windows 8. My desktop also runs the newest version of windows 8 as well.

Any help would be greatly appreciated to rid this headache.

Hi Sgsummers,

A 404 error would usually indicate that there is some issue with your internet setup. You might want to try going to File->Settings->Dukascopy DataStore and 'Testing' your internet connection. If no error occurs, it should indicate that your internet setup is not causing the problem. After that, it could be that some sort of throttling or timeout is occurring on the Dukascopy servers. I would ensure you are only trying to download one symbol at a time to see if this helps.

If all else fails, you can copy your Dukascopy Store Location folder (as specified in the settings) over to your other machines. This is probably the fastest way as well.

Hope this helps.

Thank you very much for the fast reply. I just can't figure out why it won't work on the laptop. I tried one symbol at a time and not downloading from the laptop and desktop at the same time. Im using the same internet connection and I don't notice any throttling or timeout but I also do not 100% know what to look for. But to be honest as long as I can transfer the files from the desktop to the laptop, I'll be alright. I assume they are just in a folder in the program files on my C drive?

Also quick question, how important it to set all the broker information before downloading? I don't know what a lot of the info means or where to find it from my broker. Will it create incorrect data? The only thing I know for sure if that I have a 5 digit broker and I did select that when downloading. I did also set the UTC.

Hi Sgsummers,

For the data folder location, go to File->Settings in Tickstory and note the Dukascopy data store folder. You can then browse this folder in Windows Explorer and copy the entire structure to the same location on the new system (or where-ever your Dukascopy store location is configured to on that machine).

For the broker information, I suggest that you just try the default settings to begin with. Once you are more familiar with the back-testing process, you can ensure that you grab your broker settings so you can get back-tests closer to your broker's setup. Don't forget to also consult the manual as it gives some additional background that should assist.

Hope this helps.

Thank you for all your fast replies and all the information.

You're welcome, Sgsummers!