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Tickstory & Norton AV
Posted: Wed Jun 17, 2015 11:44 am
by muplayer2000
I cannot send you a pm in regards to Tickstory detected has a virus when the exe is downloaded Norton flag it has a virus
All previous version never gave me this message before
screenshot
Re: Tickstory & Norton AV
Posted: Wed Jun 17, 2015 12:43 pm
by tickstory
Hi Muplayer,
According to your screenshot, the following page seems to describe the error a bit further:
http://community.norton.com/en/forums/c ... -detection
We are not sure what could be causing this. We have lodged a dispute with Norton's AV to hopefully have this resolved. If you have any concerns, you should be able to run this in a sandbox and/or without administrator privileges.
Thanks.
Re: Tickstory & Norton AV
Posted: Wed Jun 17, 2015 2:02 pm
by tickstory
We have just received the following reply from Norton:
Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:
9B61FDADB2C91CE001B56F1FE1FAFD7F - tickstorylite_setup.exe
The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at
http://securityresponse.symantec.com/av ... nload.html
Please note that whitelisting can take up to 24 hours to take effect.