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"Tickstory has stopped working"

Posted: Wed Aug 20, 2014 7:55 pm
by Jorabi
Trying to download six months data for a bunch of pairs. Got Feb thru early July and it stopped with Windows error "Tickstory has stopped working". Restarted Tickstory and tried to continue download by setting start to July 1st, it got about 30% through that and stopped again.

Windows 7 x64 ver 6.1.7601

Here is what the Event Viewer application log says:
Faulting application name: Tickstory.exe, version: 1.5.1.0, time stamp: 0x536803ea
Faulting module name: ICProxy64.dll, version: 2.2.4.5, time stamp: 0x51715f50
Exception code: 0xc0000417
Fault offset: 0x0000000000043390
Faulting process id: 0x169c
Faulting application start time: 0x01cfbc98d010ff5b
Faulting application path: C:\Program Files (x86)\Tickstory Lite\Tickstory.exe
Faulting module path: C:\Windows\system32\ICProxy64.dll
Report Id: aaeedbbb-289e-11e4-879f-90fba6895b76
Fault bucket 103052390, type 19
Event Name: BEX64
Response: Not available
Cab Id: 81661399455

Problem signature:
P1: Tickstory.exe
P2: 1.5.1.0
P3: 536803ea
P4: ICProxy64.dll
P5: 2.2.4.5
P6: 51715f50
P7: 0000000000043390
P8: c0000417
P9: 0000000000000000
P10:

Attached files:
C:\Users\Joe Mirabile\AppData\Local\Temp\WER9F05.tmp.WERInternalMetadata.xml
C:\Users\Joe Mirabile\AppData\Local\Temp\WERCA2B.tmp.appcompat.txt
C:\Users\Joe Mirabile\AppData\Local\Temp\WEREB34.tmp.mdmp

These files may be available here:
C:\Users\Joe Mirabile\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Tickstory.exe_bcc2eaa519a13098f3172fbb853923db83fab10_cab_369715bb

Analysis symbol:
Rechecking for solution: 0
Report Id: aaeedbbb-289e-11e4-879f-90fba6895b76
Report Status: 8

Re: "Tickstory has stopped working"

Posted: Fri Aug 22, 2014 8:43 pm
by tickstory
Hi Jorabi,

Your error seems to suggest that a problem is occurring in a program called IdentityCloaker (ICProxy64.DLL). You might want to try suspending/uninstalling this program and see if you still have the problem.

Thanks.

Re: "Tickstory has stopped working"

Posted: Fri Aug 22, 2014 9:14 pm
by Jorabi
Kewl. I don't even use that program so I'll get rid of it. THANKS!

P.S. I would like to donate but don't have any Bitcoins. Can I use Paypal instead with US dollars?

Re: "Tickstory has stopped working"

Posted: Sat Aug 23, 2014 9:19 am
by tickstory
Hi Jorabi,

Sounds good. If you would like to donate via PayPal, press the 'Donate' button in the Tickstory application and the details will pop up for you.

Many thanks.