Tickstory Lite Unable to Launch (CLR20r3 .NET Crash, No Network Connection)
Posted: Fri May 23, 2025 3:26 pm
Dear Tickstory Support,
I am writing to report a critical issue with Tickstory Lite that prevents the application from launching. This issue is disrupting my workflow, and I request your assistance in resolving it.
Problem Summary:
- The application fails immediately on startup.
- Error shown: "Could not contact servers. Tickstory Lite requires an internet connection to proceed. Please check your connection and try again."
- After clicking "OK", the program shuts down with no further interface access.
Steps Taken:
1 Internet Connection Verified
- Connection is stable (tested via ping, curl, browser, MT5 platform).
- No firewall or antivirus is blocking outbound traffic.
2 Executed via CMD with Output Logging:
- Command: TickstoryLite.exe > ticklog.txt 2>&1
- No output is generated. Program crashes before any log is created.
3 Checked Event Viewer (Application Logs):
- Shows .NET Runtime Error - CLR20r3
- Application crashes with Exception Code 0xc0000005
4 .NET Framework Environment:
.NET Framework 4.8 is installed and verified.
- Tickstory has been run as administrator, with full system privileges.
- File path tested both in standard install location and flat directory (to avoid space/permission issues).
System Information:
OS: Windows Server 2019 (on VPS)
Internet: Stable, cable-connected
Tickstory Version: Lite (latest available version as of May 2025)
Request for Support:
1 Is this issue related to a server-side outage or verification failure?
2 Can the server-check at startup be bypassed or disabled temporarily?
3 Is there a known workaround or updated build that restores functionality?
Given that I am unsure if this issue is temporary or indicative of a wider service suspension. I would prefer to continue using Tickstory for my trading infrastructure, but require urgent clarification and support to proceed.
Sincerely,
J.M
Arnhem, Netherlands
I am writing to report a critical issue with Tickstory Lite that prevents the application from launching. This issue is disrupting my workflow, and I request your assistance in resolving it.
Problem Summary:
- The application fails immediately on startup.
- Error shown: "Could not contact servers. Tickstory Lite requires an internet connection to proceed. Please check your connection and try again."
- After clicking "OK", the program shuts down with no further interface access.
Steps Taken:
1 Internet Connection Verified
- Connection is stable (tested via ping, curl, browser, MT5 platform).
- No firewall or antivirus is blocking outbound traffic.
2 Executed via CMD with Output Logging:
- Command: TickstoryLite.exe > ticklog.txt 2>&1
- No output is generated. Program crashes before any log is created.
3 Checked Event Viewer (Application Logs):
- Shows .NET Runtime Error - CLR20r3
- Application crashes with Exception Code 0xc0000005
4 .NET Framework Environment:
.NET Framework 4.8 is installed and verified.
- Tickstory has been run as administrator, with full system privileges.
- File path tested both in standard install location and flat directory (to avoid space/permission issues).
System Information:
OS: Windows Server 2019 (on VPS)
Internet: Stable, cable-connected
Tickstory Version: Lite (latest available version as of May 2025)
Request for Support:
1 Is this issue related to a server-side outage or verification failure?
2 Can the server-check at startup be bypassed or disabled temporarily?
3 Is there a known workaround or updated build that restores functionality?
Given that I am unsure if this issue is temporary or indicative of a wider service suspension. I would prefer to continue using Tickstory for my trading infrastructure, but require urgent clarification and support to proceed.
Sincerely,
J.M
Arnhem, Netherlands