Dukascopy source problem

General discussion about the Tickstory Lite software package.
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Mrtorm
Posts: 1
Joined: Sun Jan 15, 2023 11:59 am

Dukascopy source problem

Post by Mrtorm »

Hello,

I have problem to connect dukascopy data. when I click test button, I received some error message as attached.

Thanking you in advance for support.

Regards,
Murat
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Ekran Resmi 2023-01-29 14.42.25.png
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tickstory
Posts: 4855
Joined: Sun Jan 06, 2013 12:27 am

Re: Dukascopy source problem

Post by tickstory »

Hi Murat,

The error "temel alinan baglanti aptatildi: alma isleminde beklenmeyen hata olustu" seems to translate to "underlying connection failed: unexpected error occurred while importing" which indicates that Tickstory cannot access the data servers.

This is most likely caused by your PC and/or internet provider not allowing access to the required internet locations. To make sure it is not your PC, please ensure that any firewalls or anti-virus applications are not blocking access to Tickstory. If this is not the case, if you have one, you might want to try another internet connection. A VPN may be needed in countries that restrict access to the internet.

Hope this helps.

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