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The remote server returned an error: (503) Server Unavailabl

Posted: Sat Dec 14, 2019 12:51 pm
by eliteG
I just bought the license but to my surprise I got this kind of error. Check image below, Any help with be much appreciated

Image

Re: The remote server returned an error: (503) Server Unavai

Posted: Sun Dec 15, 2019 2:13 am
by tickstory
Hello EliteG,

We've just checked the server's availability and everything seems to be OK. You may have come across a temporary weekend maintenance period, could you please try again?
Also, please make sure no firewalls or anti-virus checkers are blocking Tickstory's internet access.

Could you also kindly provide us with the email address you used when purchasing a license so we can provide support accordingly?

Thanks.

Re: The remote server returned an error: (503) Server Unavailabl

Posted: Sun May 10, 2020 6:10 pm
by victor739
I am also having this issue

Re: The remote server returned an error: (503) Server Unavailabl

Posted: Sun May 10, 2020 11:15 pm
by tickstory
Hi Victor,

If this is not related your your internet connection/anti-virus, it is possible that some weekend server maintenance was occurring at the time of your download. As of this moment, the server appears to be available.

You can test your connection by going to File->Settings->Dukascopy and pressing the 'Test' button. If your connectivity is fine, this should report "OK". Otherwise it should give more information about what might be causing the issue.

Thanks.