Tickstory

When I download,there are some error,How to do？
Thank you.

时间 信息
23-10-2019 17:33 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:33 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:33 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:33 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:33 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:33 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:33 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:32 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 17:32 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:54 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:54 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:54 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:54 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:54 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:54 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:53 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:53 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:53 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:53 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:53 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 16:53 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:21 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:21 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:21 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:21 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:21 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:21 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:20 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:20 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:20 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:20 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:20 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:20 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 15:17 处理文件时发生错误C:\Users\hamu\AppData\Roaming\Tickstory\Tickstory Lite\Data\XAUUSD\2013\07\22\03h_ticks.bi5。正在尝试重新下载。
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:58 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:57 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:57 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:57 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:57 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:28 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:28 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:28 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:27 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:27 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:27 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:27 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:27 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
23-10-2019 13:27 Server busy or unavailable: ProtocolError - 远程服务器返回错误: (500) 内部服务器错误。 [20] (http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

Hi Hamu,

This error is usually caused by your ISP/government blocking access to the Dukascopy servers. The main workaround we know for Chinese users is to use a proxy or VPN to bypass the restriction.

You can test your network configuration by going to File->Settings->Dukascopy and pressing the 'Test' button.

Thanks.

tickstory wrote:Hi Hamu,

This error is usually caused by your ISP/government blocking access to the Dukascopy servers. The main workaround we know for Chinese users is to use a proxy or VPN to bypass the restriction.

You can test your network configuration by going to File->Settings->Dukascopy and pressing the 'Test' button.

Thanks.

Does the software automatically retry the transfer for these failed data transfers?
If these errors occur, does it mean that the data is not complete enough and the test results will not be correct?
Thank you!

Hello,

The software does retry but of course if there is no connection, there will be no data and the export will be incomplete. You will need to resolve the issue before you can continue.

Thanks.

These errors appear during the download process. For example, if I download the data for 2010-2015, these errors will occur during the process, which means that most of the data is downloaded successfully, except for the prompts. So I am worried that the individual data of these errors will affect the test results.

Hi Hamu,

While this error is occurring you will not be getting a complete data set and yes, your results will not be accurate.

If you download the data again and see no errors, it means that the application has recovered from the problem. That said, as originally stated, the 500 error happens to Chinese users unless they are working through a proxy. There is no recovery from this since the internet connection is entirely blocked from accessing data. Please try the 'Test' function as recommended earlier. Does it work? If not, you will need to resolve this before you can continue. There is unfortunately nothing the application can do when it is being blocked from accessing the data servers.

Thanks.