v1.5 Fails with this message.

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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LoLoLo
Posts: 3
Joined: Wed Jan 29, 2014 7:11 am

v1.5 Fails with this message.

Post by LoLoLo »

Product name: Tickstory Lite
Product version: 1.5.0.0
Details:
A non-recoverable error occurred during a database lookup
at System.Net.Dns.GetAddrInfo(String name)
at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
at System.Net.Dns.GetHostEntry(String hostNameOrAddress)
at ..()
at ...ctor()
at ..( )
at Tickstory.Tracking.GoogleTracking.(String , String )
at Tickstory.Tracking.GoogleTracking.()
at ..(Object , EventArgs )
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


Previous versions worked well.
I had added a few commodities and indexes to the FX downloads I was making with previous versions. (now 12 in all)
A reinstall fixes the problem temporarily. I have tried disabling my firewall and virus checker with no change.

Thank you so much for Tickstory Lite, I am really looking forward to the 'real time' version arriving.

Regards
tickstory
Posts: 5289
Joined: Sun Jan 06, 2013 12:27 am

Re: v1.5 Fails with this message.

Post by tickstory »

Hi Lololo,

Thanks for reporting the error. It seems that this might be due to your user privileges and we'll need to address this in the next version. Are you still able to continue using the software? If not, could you please try running the application as administrator until we have a fix?

Thanks.
LoLoLo
Posts: 3
Joined: Wed Jan 29, 2014 7:11 am

Re: v1.5 Fails with this message.

Post by LoLoLo »

Fixed!
It was a firewall problem -> Comodo. Recently installed.
For reasons beyond me it allowed previous versions of Tickstory but blocked this one.
I have now found out how to mark the file as ALLOWED and Tickstory is now working well.

When you remove Comodo from the start list and reboot, Comodo still has running processes!
Tickstory fails even when those processes (and trees) are killed.
Comodo doesn't give me any trouble 99.9% of the time - why doesn't it like Tickstory?

Thanks for your quick reply.

Regards
tickstory
Posts: 5289
Joined: Sun Jan 06, 2013 12:27 am

Re: v1.5 Fails with this message.

Post by tickstory »

Great news, Lololo. Thanks for letting us know!
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