error when i load tickstory

[traderkk]

Hi,

I get this error- please help:

Product name: Tickstory Lite
Product version: 1.5.3.0
Details:
Invalid URI: The hostname could not be parsed.
at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at System.Net.WebProxy..ctor(String Host, Int32 Port)
at Tickstory.Tracking.GoogleTracking.( )
at Tickstory.Tracking.GoogleTracking.(String , String )
at Tickstory.Tracking.GoogleTracking.()
at ..(Object , EventArgs )
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)





how can i fix this so i can use tickstory?

thanks

Traderkk

[tickstory]

Hi Traderkk,

Is this error stopping Tickstory from running?
Also, could you please give us the details of any web proxy you are using, if any?

Thanks.

[traderkk]

Hi Tickstory support,

yes this is stopping tickstory from working -

When i click "close" on the error i posted above, tickstory opens but the page is totally blank, and normally i had all the currency pairs there where i could select the currency pairs and export the data

so tickstory definitley is not working

In terms of your web proxy question- no there this no web proxy being used - it is just a normal internet connection

I had one other question- all I want to do is export historical clean data - no live data needed - so to do this, is tickstory lite (free version) enough to do this? or do i have to start paying now for the software?

if it is fine to do this with the lite (free) software- will this always be free or will this change into a premium service at a later date?

thanks

[tickstory]

Hi Traderkk,

We're not exactly why this error is appearing so please let us investigate and get back to you.

Regarding your question - If you are simply exporting data to file then this is available on the free version. We are endeavouring to keep these features free going forward. Of course, the paid version will start featuring a host of extras that are well worth the price.

Hope this helps!

[traderkk]

thanks support

I will wait for your reply on the error

If you need me to run any diagnostics on my machine or give you any more info then let me know

thanks

[traderkk]

any luck with this support?

I really hope we can resolve this soon

thanks

[tickstory]

Hi Traderkk,

We are just in the process of trying to build a version so we can get more information on the error you are experiencing. Worthwhile noting that we have also made a change to the latest v1.7 to ensure the application continues normally if it enounters this error.

Thanks.

[tickstory]

Hi Traderkk,

Thanks for your patience. We have just PM'd you with some further details so we can investigate the problem further and hopefully resolve it for you.

Appreciate if you can get back to us with the results.

Thanks.

[traderkk]

will run the file and will get back to asap

thanks

[tickstory]

Hi Traderkk,

We're still waiting for you on this one. Unfortunately the screenshot you sent seems to be from the incorrect version. We've PMd you the details.

Please let us know if you need further info!

Thanks.