Is not parsing and opening

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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jared77
Posts: 8
Joined: Sat Jun 13, 2015 2:31 am

Is not parsing and opening

Post by jared77 »

OK, I remvoed the tickstory then I installed again, as it was having some bugs. I also deleted the previous MT4 trader from my system as I joined another demo. I now installed just one mt$ and new copy of tickstory but a error pops up like the attached. I try to link it to correct folder on my PC, and it seems correct but it cannot find the installed version.
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tickstory
Posts: 4900
Joined: Sun Jan 06, 2013 12:27 am

Re: Is not parsing and opening

Post by tickstory »

Hi Jared,

Thanks for reporting your issue. Can you please check your Tickstory proxy settings by going to File->Settings->Dukascopy Data Source and tell us whether you have any proxy information set? If not, could you please go to Windows->Control Panel->Internet Options->Connections->LAN Settings and tell us whether you have any proxy settings set and what they are? Specifically, it seems that there is a server name specification that seems to be causing the issue.

Does the application resume if you close the error box?

Thanks.

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