Stopped working (does not start)

[autumnleaves]

Tickstory does not start when launched. Error message "Tickstory has stopped working" and Windows checks for a solution (none found). Running Windows 7 Pro 64. A friend tried on another machine with same results.

[tickstory]

Hi Autumnleaves,

THis issue typically occurs if you don't have Microsoft NET v3.5 installed. You may need to explicitly install this version (i.e. .NET 4.x will not be sufficient).

Hope this helps.

[autumnleaves]

Thanks, will give it a try. However, I did do a check and the tool shows both 3.5 and 4.0 installed.

[tickstory]

Please do check again - ensure it is .NET v3.5 SP2. Here is a thread from another user who had some difficulty with the .NET installation and a re-install fixed it:

http://tickstory.com/forum/viewtopic.ph ... 445&p=2227

Regards.

[autumnleaves]

Version 4.0.30319 is not good enough? Do I have to uninstall and/or rollback?

[autumnleaves]

Installed SSCERuntime 32 and 64 bit versions, rebooted, but TS still doesn't work. Control Panel shows Microsoft SQL Server Compact 3.5 SP2 ENU and x64 ENU installed (version 3.5.8080.0).

[autumnleaves]

Uninstalled and re-installed TS. Still no luck.

[tickstory]

Hi Autumnleaves,

MS SQL Server is not the product you are looking to install - it is Microsoft .NET v3.5. You can find the download from Microsoft here:

http://www.microsoft.com/en-au/download ... aspx?id=21

There should be no need to uninstall any software from your system. Just install the software from the link above and everything should work.

Thanks.

[autumnleaves]

Hi again. I have been away from the computer for a while, but have yet to resolve the problem, even after installing MS .NET 3.5 and reinstalling TS. Should I just give up, or might there be a clue in the error log file Windows generates?
Thanks

[tickstory]

Hi Autumnleaves,

Could you provide the following:

1) A screenshot showing the error message you are getting when launching Tickstory.
2) A screenshot of the Windows .NET installation information (i.e. Control Panel -> Programs and Features).

Thanks.