Issue with downloading data

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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c.yiannaki
Posts: 1
Joined: Wed Feb 18, 2015 9:04 am

Issue with downloading data

Post by c.yiannaki »

I have been trying for a few days now to download the EURUSD data but i keep getting error messages after it has downloaded an x amount of data.

Time Message
18-02-2015 09:05 Error occurred during download: The operation has timed out (URL: http://www.dukascopy.com/datafeed/EURUS ... _ticks.bi5)
18-02-2015 09:03 Error occurred during download: The operation has timed out (URL: http://www.dukascopy.com/datafeed/EURUS ... _ticks.bi5)
18-02-2015 09:01 Error occurred during download: The operation has timed out (URL: http://www.dukascopy.com/datafeed/EURUS ... _ticks.bi5)
18-02-2015 09:00 Error occurred during download: The operation has timed out (URL: http://www.dukascopy.com/datafeed/EURUS ... _ticks.bi5)
18-02-2015 08:58 Error occurred during download: The operation has timed out (URL: http://www.dukascopy.com/datafeed/EURUS ... _ticks.bi5)
18-02-2015 08:56 Error occurred during download: Access to the path 'C:\Program Files (x86)\Tickstory Lite\EURUSD\2015\00\21' is denied. (URL: http://www.dukascopy.com/datafeed/EURUS ... _ticks.bi5)
18-02-2015 08:56 Error occurred during download: Access to the path 'C:\Program Files (x86)\Tickstory Lite\EURUSD\2015\00\21' is denied. (URL: http://www.dukascopy.com/datafeed/EURUS ... _ticks.bi5)

tickstory
Posts: 4900
Joined: Sun Jan 06, 2013 12:27 am

Re: Issue with downloading data

Post by tickstory »

Hi C.yiannaki,

You can solve the "access to path" error by going to the menu option File->Settings and change your "Dukascopy store location" to a folder that is not protected by Windows such as your Documents folder (eg. C:\Users\<yourname>\Documents\Tickdata).

As for the "timed out" error, please make sure you are not trying to download too much at a time and that your internet connection is working. You can 'Test' the Dukascopy connection in the settings screen mentioned above.

Hope this helps.

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