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AUDUSD discrepancy

Posted: Wed Feb 21, 2024 8:30 am
by Ustas
Hello, support.
I found an oddity in the AUDUSD quotes. On 22/12/2020, in the period from 22:00 to 23:00, the AUDUSD was quoted according to your data at the level of 1.9650. Before and after this period, the quote is at about 0.7530. Please check this fact and correct it, because testing during this period turns out to be incorrect.
With respect,
Ustas

Re: AUDUSD discrepancy

Posted: Wed Feb 21, 2024 11:19 am
by tickstory
Hi,

There is no issue with our data on this date. If you are a licensed user, could you please give the email address you used to register the software so we can assist you further? The only time we have seen this issue is when people have downloaded illegitimate versions of our software from other websites. If this is the case, we highly recommend you uninstall the software and perform a full scan of your PC as it may now be compromised.

Authentic versions of our software are only available from our website. Downloading unauthorized versions of our software is likely going to result in theft of your private information and cost more than the nominal license fee we charge.

Thanks.