AUDUSD discrepancy

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Ustas
Posts: 1
Joined: Wed Feb 21, 2024 8:03 am

AUDUSD discrepancy

Post by Ustas »

Hello, support.
I found an oddity in the AUDUSD quotes. On 22/12/2020, in the period from 22:00 to 23:00, the AUDUSD was quoted according to your data at the level of 1.9650. Before and after this period, the quote is at about 0.7530. Please check this fact and correct it, because testing during this period turns out to be incorrect.
With respect,
Ustas
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Screen_Tickstory_AUDUSD 2020_12_20.png

tickstory
Posts: 4899
Joined: Sun Jan 06, 2013 12:27 am

Re: AUDUSD discrepancy

Post by tickstory »

Hi,

There is no issue with our data on this date. If you are a licensed user, could you please give the email address you used to register the software so we can assist you further? The only time we have seen this issue is when people have downloaded illegitimate versions of our software from other websites. If this is the case, we highly recommend you uninstall the software and perform a full scan of your PC as it may now be compromised.

Authentic versions of our software are only available from our website. Downloading unauthorized versions of our software is likely going to result in theft of your private information and cost more than the nominal license fee we charge.

Thanks.

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