Too slow on downloading

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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lucky.sim
Posts: 5
Joined: Fri Sep 29, 2017 2:05 pm

Too slow on downloading

Post by lucky.sim »

Hi everybody.
I started yesterday to download data but the download speed is extremely slow, and got this errors "The operation has timed out [20]"
Immagine 2022-11-09 140845.png
At the start I made a test on Dukascopy and it worked. Now during the download I've retried but give me an error of Time Out of Operation
Can you help me?
Thanks

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Too slow on downloading

Post by tickstory »

Hi Lucky.sim,

Could you please make sure you are using the latest registered version 1.9.7.3 by checking the Help->About box (The About box should also display your license information which will confirm you are correctly using the licensed version).

Also, could you please confirm how many symbols you are trying to download at the same time? If you can try just 1 or 2 symbols at a time, you should be downloading from our own fast data servers since you have an active subscription.

Please let us know.

Thanks.

lucky.sim
Posts: 5
Joined: Fri Sep 29, 2017 2:05 pm

Re: Too slow on downloading

Post by lucky.sim »

I dont know what heppened but seems to work fine.
I reinstalled program and now is quite fast.
I'll go on with backtest
Thanks

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Too slow on downloading

Post by tickstory »

Good to hear, Lucky.sim! Thanks for letting us know.

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