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Export Data Issue

Posted: Fri Apr 22, 2022 10:01 am
by rrs
Hi there,

There is an issue when we try to get export data. Data seems as I provide below sc.
Exported data has not include time, price or other informations.
I checked roaming data and seems OK.

By the way its OK when I check "show data in grid" or "chart" on tickstory.

Note: I trying via light version.

Could you help please ?

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Re: Export Data Issue

Posted: Fri Apr 22, 2022 10:14 pm
by tickstory
Hi Rrs,

It looks like a critical component (.NET 4.6.1) might be missing from your installation. Could you please download and install the component from this link.

If you are still having issues, you might need to give further information about your Windows installation such as the version and whether you are any special configurations (eg. non-English regional settings, etc).

Thanks.