Tickstory

I have the paid version and this had been working fine for months. Haven´t used the tool for a while and when I now try to launch it, I get an error 999: "An error occurred during the license check. If this error persists, contact support. (Code: 999)"

I hit OK, enter my license key, and I get the following, after which the app shutsdown:

---------------------------------------------------------
Product name: Tickstory Lite
Product version: 1.9.6.1
Details:
This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
at System.Security.Cryptography.RijndaelManaged..ctor()
--- End of stack trace from previous location where exception was thrown ---
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zMLJUUqrU2ux9k$pwZNs2VJ16zr$D(Exception #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z1zAKqoGtG9AumVzqHKvODIsMiAoXCdbsdQmaril1VNwQ(Object #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zGLacvkO$raAxkwv6Zcn2Xx79fdYydpSYZphrD1Q=(#=qH0cNn3isrZfOPF03yF2a8mdArnHo_rDY8FO6dbhvIlc= #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zT$3RM6I5wq2IXtqVTETdBO_9iEzG(#=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8= #=znNqrKHk=, #=qH0cNn3isrZfOPF03yF2a8mdArnHo_rDY8FO6dbhvIlc= #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zyHVUKax7hWmb0LLHrKqm_tuFgKhg()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
--- End of stack trace from previous location where exception was thrown ---
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zMLJUUqrU2ux9k$pwZNs2VJ16zr$D(Exception #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z1zAKqoGtG9AumVzqHKvODIsMiAoXCdbsdQmaril1VNwQ(Object #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zCQvj$LMzW_EcUpzrFugl5wE=()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zr$fhWI4e0eBgQMMvUOE95LY=(Object #=znNqrKHk=, UInt32 #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zAVXWU86320UPZrcK6EZtbqoBIB18()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z$h6xsz3qHy6tkwexGIVsf5c=(Object[] #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Object[] #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z0hOAyKOpN5s6WkCiElsO83IFQmY5(Stream #=znNqrKHk=, Int32 #=zDbTEsn0=, Object[] #=zsN6VQHk=, Type[] #=zhpAmoHE=, Type[] #=zKXkm_4k=, Object[] #=zUIVaj$k=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z4Gbu78YLoC3YKKuh8Wi2Jxs=(Int32 #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Boolean #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zhzE_IQQ4K6ml5dl8QMd2gIQquCxlnHmd9u7X0vc4tDeu(#=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8= #=znNqrKHk=, #=qH0cNn3isrZfOPF03yF2a8mdArnHo_rDY8FO6dbhvIlc= #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zyHVUKax7hWmb0LLHrKqm_tuFgKhg()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
--- End of stack trace from previous location where exception was thrown ---
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zMLJUUqrU2ux9k$pwZNs2VJ16zr$D(Exception #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z1zAKqoGtG9AumVzqHKvODIsMiAoXCdbsdQmaril1VNwQ(Object #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zCQvj$LMzW_EcUpzrFugl5wE=()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zr$fhWI4e0eBgQMMvUOE95LY=(Object #=znNqrKHk=, UInt32 #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zAVXWU86320UPZrcK6EZtbqoBIB18()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z$h6xsz3qHy6tkwexGIVsf5c=(Object[] #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Object[] #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z0hOAyKOpN5s6WkCiElsO83IFQmY5(Stream #=znNqrKHk=, Int32 #=zDbTEsn0=, Object[] #=zsN6VQHk=, Type[] #=zhpAmoHE=, Type[] #=zKXkm_4k=, Object[] #=zUIVaj$k=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z4Gbu78YLoC3YKKuh8Wi2Jxs=(Int32 #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Boolean #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zhzE_IQQ4K6ml5dl8QMd2gIQquCxlnHmd9u7X0vc4tDeu(#=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8= #=znNqrKHk=, #=qH0cNn3isrZfOPF03yF2a8mdArnHo_rDY8FO6dbhvIlc= #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zyHVUKax7hWmb0LLHrKqm_tuFgKhg()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
--- End of stack trace from previous location where exception was thrown ---
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zMLJUUqrU2ux9k$pwZNs2VJ16zr$D(Exception #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z1zAKqoGtG9AumVzqHKvODIsMiAoXCdbsdQmaril1VNwQ(Object #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zCQvj$LMzW_EcUpzrFugl5wE=()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zr$fhWI4e0eBgQMMvUOE95LY=(Object #=znNqrKHk=, UInt32 #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zAVXWU86320UPZrcK6EZtbqoBIB18()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z$h6xsz3qHy6tkwexGIVsf5c=(Object[] #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Object[] #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z0hOAyKOpN5s6WkCiElsO83IFQmY5(Stream #=znNqrKHk=, Int32 #=zDbTEsn0=, Object[] #=zsN6VQHk=, Type[] #=zhpAmoHE=, Type[] #=zKXkm_4k=, Object[] #=zUIVaj$k=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z4Gbu78YLoC3YKKuh8Wi2Jxs=(Int32 #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Boolean #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zhzE_IQQ4K6ml5dl8QMd2gIQquCxlnHmd9u7X0vc4tDeu(#=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8= #=znNqrKHk=, #=qH0cNn3isrZfOPF03yF2a8mdArnHo_rDY8FO6dbhvIlc= #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zyHVUKax7hWmb0LLHrKqm_tuFgKhg()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
--- End of stack trace from previous location where exception was thrown ---
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zMLJUUqrU2ux9k$pwZNs2VJ16zr$D(Exception #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z1zAKqoGtG9AumVzqHKvODIsMiAoXCdbsdQmaril1VNwQ(Object #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zCQvj$LMzW_EcUpzrFugl5wE=()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zr$fhWI4e0eBgQMMvUOE95LY=(Object #=znNqrKHk=, UInt32 #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zAVXWU86320UPZrcK6EZtbqoBIB18()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z$h6xsz3qHy6tkwexGIVsf5c=(Object[] #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Object[] #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zFOi614HpH8C7i2D1hfEce6FsrEQs75mHMA==(Stream #=znNqrKHk=, String #=zDbTEsn0=, Object[] #=zsN6VQHk=, Type[] #=zhpAmoHE=, Type[] #=zKXkm_4k=, Object[] #=zUIVaj$k=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdOykX4Y8HFDWrYDnsyp$pyFZ7FE_JaIM0A==(Stream #=znNqrKHk=, String #=zDbTEsn0=, Object[] #=zsN6VQHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z2S$qUiDsk$Y1tcM6pfXxMXXPpaKX5tY$0w==(Stream #=znNqrKHk=, String #=zDbTEsn0=, Object[] #=zsN6VQHk=)
at #=z53Lh6oH9IiDyv7HvWXF2yvA=.#=z7M$bLnR_ZGr4bu7epA==(Object #=zFnql60s=, EventArgs #=zKXkm_4k=)
at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
at System.Windows.Forms.TextBoxBase.OnTextChanged(EventArgs e)
at System.Windows.Forms.Control.set_Text(String value)
at System.Windows.Forms.TextBoxBase.set_Text(String value)
at System.Windows.Forms.TextBox.set_Text(String value)
--- End of stack trace from previous location where exception was thrown ---
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zMLJUUqrU2ux9k$pwZNs2VJ16zr$D(Exception #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z1zAKqoGtG9AumVzqHKvODIsMiAoXCdbsdQmaril1VNwQ(Object #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zNn9bAaMqMpgsT8hf_Ok_Jyf3qzgInluP5Q==(MethodBase #=znNqrKHk=, Boolean #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zT0X5n1KR1jy3$lOYQcSolXK1CdGk(#=qH0cNn3isrZfOPF03yF2a8mdArnHo_rDY8FO6dbhvIlc= #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zlK9G0pIRlJA2$l5embfyL1dEfgFT(#=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8= #=znNqrKHk=, #=qH0cNn3isrZfOPF03yF2a8mdArnHo_rDY8FO6dbhvIlc= #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zyHVUKax7hWmb0LLHrKqm_tuFgKhg()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
--- End of stack trace from previous location where exception was thrown ---
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zMLJUUqrU2ux9k$pwZNs2VJ16zr$D(Exception #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z1zAKqoGtG9AumVzqHKvODIsMiAoXCdbsdQmaril1VNwQ(Object #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zCQvj$LMzW_EcUpzrFugl5wE=()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zr$fhWI4e0eBgQMMvUOE95LY=(Object #=znNqrKHk=, UInt32 #=zDbTEsn0=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdLpvR8kvlDUFVN9Uq0zz4kRAE6VKe$K1$A==(Boolean #=znNqrKHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zAVXWU86320UPZrcK6EZtbqoBIB18()
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z$h6xsz3qHy6tkwexGIVsf5c=(Object[] #=znNqrKHk=, Type[] #=zDbTEsn0=, Type[] #=zsN6VQHk=, Object[] #=zhpAmoHE=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zFOi614HpH8C7i2D1hfEce6FsrEQs75mHMA==(Stream #=znNqrKHk=, String #=zDbTEsn0=, Object[] #=zsN6VQHk=, Type[] #=zhpAmoHE=, Type[] #=zKXkm_4k=, Object[] #=zUIVaj$k=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=zdOykX4Y8HFDWrYDnsyp$pyFZ7FE_JaIM0A==(Stream #=znNqrKHk=, String #=zDbTEsn0=, Object[] #=zsN6VQHk=)
at #=qnNBC77StaZqN1C1zCk9A5AnbojcwFylpFHA$vDpLjy8=.#=z2S$qUiDsk$Y1tcM6pfXxMXXPpaKX5tY$0w==(Stream #=znNqrKHk=, String #=zDbTEsn0=, Object[] #=zsN6VQHk=)
at #=z53Lh6oH9IiDyv7HvWXF2yvA=.#=zrDndXqVFYV9V(Object #=zFnql60s=, EventArgs #=zKXkm_4k=)
at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
at System.Windows.Forms.TextBoxBase.OnTextChanged(EventArgs e)
at System.Windows.Forms.TextBoxBase.WmReflectCommand(Message& m)
at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
at System.Windows.Forms.TextBox.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Hi Fralba,

It appears a critical component in your Windows installation is missing/corrupted. You will need to rectify this before you can continue. Please see this post and this post which may assist further.

To ensure any further inquiries are processed according to your chosen support subscription, could you kindly provide us with the email address you used when purchasing?

Thanks.

Thanks so much... I looked at the posts and then I ended up with this: https://docs.trendmicro.com/all/ent/sc/ ... _fips.html

That did it for me.

email I used is (withheld)

Thanks.

Great to hear it's fixed - thanks for letting us know what did the trick!

In order to identify you license quickly, do you mind if we update your email details?

Thanks.

i have a paid version and when i used it i got error code 999
Product name: Tickstory Lite
Product version: 1.9.6.2
Details:
Not found
at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementBaseObject.get_ClassName()
at System.Management.ManagementClass.GetInstances(EnumerationOptions options)
at System.Management.ManagementClass.GetInstances()
--- End of stack trace from previous location where exception was thrown ---
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zzKlLdd82A8ZWN0jjzC9k8MZmHSKG(Exception #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zmz__afu_Cgt3wEaAvgji0_cLzS9XaMSE$PjTxfKvGybw(Object #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zHRo7jUDuCNtyKZN8z1WZ8dWWNvOuPe2poA==(MethodBase #=zvDgSP6o=, Boolean #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zUrFdZcdyGwQ4SsAsseKfuY_wHZWN(#=qZcXPlFPqumQWjDIQVE6abltFm5cIyPOlgxZMs1igFXk= #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zqMosJ9bFqz$1sdKULNgbLNTNQTnb(#=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8= #=zvDgSP6o=, #=qZcXPlFPqumQWjDIQVE6abltFm5cIyPOlgxZMs1igFXk= #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zW2RwDUsaz7O4l11h1OBraCw53r6q()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
--- End of stack trace from previous location where exception was thrown ---
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zzKlLdd82A8ZWN0jjzC9k8MZmHSKG(Exception #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zmz__afu_Cgt3wEaAvgji0_cLzS9XaMSE$PjTxfKvGybw(Object #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zU0Ipxh3e8P7xDRSv$JEXsU8=()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z38VVpXoaIOAQDTrVb$FQz6A=(Object #=zvDgSP6o=, UInt32 #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z2QKyF9QdaFQ23Qvk6RA1j60_Hm7E()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zD0BoTwKlqGwc5v2FVXNFwNE=(Object[] #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Object[] #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zyTAjXrxhm47fM28yguaYUldRBr4T(Stream #=zvDgSP6o=, Int32 #=zOPbQEqI=, Object[] #=zy9DgfvY=, Type[] #=z7MDe3OE=, Type[] #=zGtSNQ1Q=, Object[] #=zFr6mGAY=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zL4QXj5ZhCrQfukiHdOpGTTs=(Int32 #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Boolean #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zeFyPovjZ_0HDTdzLlRYHp_YtSZTFqgJdlL0GkdiNXXuf(#=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8= #=zvDgSP6o=, #=qZcXPlFPqumQWjDIQVE6abltFm5cIyPOlgxZMs1igFXk= #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zW2RwDUsaz7O4l11h1OBraCw53r6q()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
--- End of stack trace from previous location where exception was thrown ---
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zzKlLdd82A8ZWN0jjzC9k8MZmHSKG(Exception #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zmz__afu_Cgt3wEaAvgji0_cLzS9XaMSE$PjTxfKvGybw(Object #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zU0Ipxh3e8P7xDRSv$JEXsU8=()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z38VVpXoaIOAQDTrVb$FQz6A=(Object #=zvDgSP6o=, UInt32 #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z2QKyF9QdaFQ23Qvk6RA1j60_Hm7E()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zD0BoTwKlqGwc5v2FVXNFwNE=(Object[] #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Object[] #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zyTAjXrxhm47fM28yguaYUldRBr4T(Stream #=zvDgSP6o=, Int32 #=zOPbQEqI=, Object[] #=zy9DgfvY=, Type[] #=z7MDe3OE=, Type[] #=zGtSNQ1Q=, Object[] #=zFr6mGAY=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zL4QXj5ZhCrQfukiHdOpGTTs=(Int32 #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Boolean #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zeFyPovjZ_0HDTdzLlRYHp_YtSZTFqgJdlL0GkdiNXXuf(#=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8= #=zvDgSP6o=, #=qZcXPlFPqumQWjDIQVE6abltFm5cIyPOlgxZMs1igFXk= #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zW2RwDUsaz7O4l11h1OBraCw53r6q()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
--- End of stack trace from previous location where exception was thrown ---
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zzKlLdd82A8ZWN0jjzC9k8MZmHSKG(Exception #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zmz__afu_Cgt3wEaAvgji0_cLzS9XaMSE$PjTxfKvGybw(Object #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zU0Ipxh3e8P7xDRSv$JEXsU8=()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z38VVpXoaIOAQDTrVb$FQz6A=(Object #=zvDgSP6o=, UInt32 #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z2QKyF9QdaFQ23Qvk6RA1j60_Hm7E()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zD0BoTwKlqGwc5v2FVXNFwNE=(Object[] #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Object[] #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zyTAjXrxhm47fM28yguaYUldRBr4T(Stream #=zvDgSP6o=, Int32 #=zOPbQEqI=, Object[] #=zy9DgfvY=, Type[] #=z7MDe3OE=, Type[] #=zGtSNQ1Q=, Object[] #=zFr6mGAY=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zL4QXj5ZhCrQfukiHdOpGTTs=(Int32 #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Boolean #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zeFyPovjZ_0HDTdzLlRYHp_YtSZTFqgJdlL0GkdiNXXuf(#=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8= #=zvDgSP6o=, #=qZcXPlFPqumQWjDIQVE6abltFm5cIyPOlgxZMs1igFXk= #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zW2RwDUsaz7O4l11h1OBraCw53r6q()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
--- End of stack trace from previous location where exception was thrown ---
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zzKlLdd82A8ZWN0jjzC9k8MZmHSKG(Exception #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zmz__afu_Cgt3wEaAvgji0_cLzS9XaMSE$PjTxfKvGybw(Object #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zU0Ipxh3e8P7xDRSv$JEXsU8=()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z38VVpXoaIOAQDTrVb$FQz6A=(Object #=zvDgSP6o=, UInt32 #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z2QKyF9QdaFQ23Qvk6RA1j60_Hm7E()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zD0BoTwKlqGwc5v2FVXNFwNE=(Object[] #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Object[] #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zyTAjXrxhm47fM28yguaYUldRBr4T(Stream #=zvDgSP6o=, Int32 #=zOPbQEqI=, Object[] #=zy9DgfvY=, Type[] #=z7MDe3OE=, Type[] #=zGtSNQ1Q=, Object[] #=zFr6mGAY=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zL4QXj5ZhCrQfukiHdOpGTTs=(Int32 #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Boolean #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zeFyPovjZ_0HDTdzLlRYHp_YtSZTFqgJdlL0GkdiNXXuf(#=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8= #=zvDgSP6o=, #=qZcXPlFPqumQWjDIQVE6abltFm5cIyPOlgxZMs1igFXk= #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zW2RwDUsaz7O4l11h1OBraCw53r6q()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
--- End of stack trace from previous location where exception was thrown ---
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zzKlLdd82A8ZWN0jjzC9k8MZmHSKG(Exception #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zmz__afu_Cgt3wEaAvgji0_cLzS9XaMSE$PjTxfKvGybw(Object #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zU0Ipxh3e8P7xDRSv$JEXsU8=()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z38VVpXoaIOAQDTrVb$FQz6A=(Object #=zvDgSP6o=, UInt32 #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z2QKyF9QdaFQ23Qvk6RA1j60_Hm7E()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zD0BoTwKlqGwc5v2FVXNFwNE=(Object[] #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Object[] #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zyTAjXrxhm47fM28yguaYUldRBr4T(Stream #=zvDgSP6o=, Int32 #=zOPbQEqI=, Object[] #=zy9DgfvY=, Type[] #=z7MDe3OE=, Type[] #=zGtSNQ1Q=, Object[] #=zFr6mGAY=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zL4QXj5ZhCrQfukiHdOpGTTs=(Int32 #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Boolean #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zeFyPovjZ_0HDTdzLlRYHp_YtSZTFqgJdlL0GkdiNXXuf(#=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8= #=zvDgSP6o=, #=qZcXPlFPqumQWjDIQVE6abltFm5cIyPOlgxZMs1igFXk= #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zW2RwDUsaz7O4l11h1OBraCw53r6q()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
--- End of stack trace from previous location where exception was thrown ---
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zzKlLdd82A8ZWN0jjzC9k8MZmHSKG(Exception #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zmz__afu_Cgt3wEaAvgji0_cLzS9XaMSE$PjTxfKvGybw(Object #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zU0Ipxh3e8P7xDRSv$JEXsU8=()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z38VVpXoaIOAQDTrVb$FQz6A=(Object #=zvDgSP6o=, UInt32 #=zOPbQEqI=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zRPsZrzHOYx$_1KNmS$Swj_tefGuBpMCSQg==(Boolean #=zvDgSP6o=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=z2QKyF9QdaFQ23Qvk6RA1j60_Hm7E()
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zD0BoTwKlqGwc5v2FVXNFwNE=(Object[] #=zvDgSP6o=, Type[] #=zOPbQEqI=, Type[] #=zy9DgfvY=, Object[] #=z7MDe3OE=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zQHhAW3UBKtZAlbo4xeAAW6jjd103vNEGlw==(Stream #=zvDgSP6o=, String #=zOPbQEqI=, Object[] #=zy9DgfvY=, Type[] #=z7MDe3OE=, Type[] #=zGtSNQ1Q=, Object[] #=zFr6mGAY=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zrA5tifRgeEla$y02wJmz9Ae4ualt8WQSbg==(Stream #=zvDgSP6o=, String #=zOPbQEqI=, Object[] #=zy9DgfvY=)
at #=q3Z8jIqa33zKU1vKJNHcPSG_R$lxLpdhIjlhELKlMuy8=.#=zMzBWxXmMKxUrx3BpJcVmgISSP9GLaO_OlA==(Stream #=zvDgSP6o=, String #=zOPbQEqI=, Object[] #=zy9DgfvY=)
at #=z1L62lq504eNzdDaZXdJZjIg=.#=zoYmUEePgr4Wh(Object #=zyx3l7b8=, EventArgs #=zGtSNQ1Q=)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Hi Kenny,

It seems like a critical component (WMI) that Tickstory requires is not installed or operational. Could you please refer to this link and work through trying to switch this function on. Depending on the problem specifically on your PC, you will either need to start the service called "Windows Management Instrumentation" (WMI) or repair it.

Once you do this, the software should proceed as normal (you can also try another machine if you have one to confirm it works).

Thanks.

can you tell me how to fix it?

Hi Kenny,

Unfortunately we cannot give a definitive answer to the cause as the issue is specific to your Windows installation and is not related to Tickstory. All we can note is that Tickstory is attempting to use a standard Windows component but it has been disabled (or corrupted) on your machine. Please check out this video on how to switch on WMI on your Windows PC. Hopefully these simple steps will fix the problem.

Please note we can only offer general advice with trouble-shooting Windows-related issues since there are potentially many reasons why this component is non-operational. With a bit of luck, hopefully switching it on as shown in the video resolves the issue for you. If not, you will need to go through the previously mentioned link to trouble-shoot the problem.

Thanks.