Invalid license key (Code 306)

[jjmayer77]

After using Tickstory successfully for the last 3-4 momths, i tried to go into Tickstory last night to download more data, but it says it cannot connect to the server and continually pops up the activation window. When I copy and paste my license key and click "activate" it gives me the following error.

"Invalid license key. Please ensure you have typed it correctly (Code 306)"

When I click to cancel out of the activation window, the entire Tickstory program closes.

Please advise as I am unable to progress. Thank you.

[tickstory]

Hi JJmayer,

Please make sure that your license key has no spaces in it when you are copying and pasting it. It should start with "TS". If you are still having problems, could you please send a private message to us with the key you are entering along with a screenshot?

Thanks.

[jjmayer77]

sure, how do I send a private message?

[tickstory]

Just click on the "tickstory" profile name and you should see the option "Send private message".
Thanks.

[jjmayer77]

Thank you, sent in my license key

[tickstory]

Thank you. We've responded. Please check your private messages (top-right menu item called "Private messages").

[Mihai]

I purchased my license last week, and installed Tickstory over the lite version, to preserve the existing data.
While it worked great for a few days, today it is asking me to activate again.
Is there any admin that can help me get around this ?

[tickstory]

Hi Mihai,

This should not happen on a recurring basis unless something has changed such as if you have logged in to a new account or a system change has occurred. In such as case, the issue should be resolved simply by re-entering your license key.

Thanks.

[Mihai]

Apparently, it was an easier fix. The install was not in the exact same folder, so when I searched the app in the start menu, the lite version came in first. After some digging, I got into the activated one and it works just like it should.
Now, just for my own info, would reentering the activation code not use my second activation ?

[tickstory]

Hi Mihai,

Glad to know it's resolved! No, the reactivation will not use another license since it is being used on the same machine.

Thanks.