Crash when using chart

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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TradeBuilder
Posts: 11
Joined: Fri Jun 26, 2020 7:01 pm

Crash when using chart

Post by TradeBuilder »

Tickstory version 1.9.5.4 build date 2020-04-13 Professional

Win 10 64 Pro Intel Core i7 3930 48GB DDR 3

While downloading 12 forex pairs I thought I would have a look at a chart. The chart popped up but I could not get it to populate with tick data. I scrolled the scale up and down to see if the price was out of the display range. The numbers on the right (price) got higher and higher and then returned to 0 and a negative number and then the whole program froze.

Obviously I will not be doing any of that again, but thought you should know.

tickstory
Posts: 4898
Joined: Sun Jan 06, 2013 12:27 am

Re: Crash when using chart

Post by tickstory »

Hi TradeBuilder,

Thanks for noting this. At the moment the charts are only intended to do "spot checks" to check the integrity of a date range. We are aware that it does not handle larger datasets since it is converting all the tick data to bars in real-time. We are working on a re-vamped version of the charts that aims to address this.

Thanks.

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