TickstoryInfo Expert Error (ensure permissions granted)

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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AndrewB
Posts: 6
Joined: Tue Apr 16, 2019 10:57 am

TickstoryInfo Expert Error (ensure permissions granted)

Post by AndrewB »

Hi,
I try to gather the information of my mt4 ic markets account with the Tickstory Info Expert (which you can deploy under Export to MT4 > Help).
I let it run in the mt4; but an Error occurs: Could not open file Mt4.International Capital Markets Pty Ltd..Server.mt4config for writing. Ensure permissions have been granted.

I really don't know what changes I have to make to my mt4.
In the manual this problem is not described.

Please help.
Thank you

tickstory
Posts: 3915
Joined: Sun Jan 06, 2013 12:27 am

Re: TickstoryInfo Expert Error (ensure permissions granted)

Post by tickstory »

Hi AndrewB,

This error can be caused by the auto-constructed filename being invalid. You can override the filename by specifying it in the config options as described in our trouble-shooting FAQ here:

https://tickstory.com/help/tickstorylit ... infoexpert

Thanks.

AndrewB
Posts: 6
Joined: Tue Apr 16, 2019 10:57 am

Re: TickstoryInfo Expert Error (ensure permissions granted)

Post by AndrewB »

Thanks very much, it was very easy to solve the problem.
I just handed to write the name of the file into the input parameters.

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