Tickstory

下载2017年到2019年的数据，从2018年2月7日到2018年2月17日，处理文件时发生错误，版本1.9.2.7

English:

Download data from 2017 to 2019, from February 7, 2018 to February 17, 2018, an error occurred while processing the file, version 1.9.2.7

你好，
看来数据已经以某种方式被破坏了。 请确保您没有被防火墙阻止。 通常，中国用户报告他们需要使用VPN来绕过限制。
完成后，请再试一次。 您还可以尝试删除“GBPJPY”文件夹以查看是否有帮助，同时确保您有足够的磁盘空间来存储数据。
希望这可以帮助。

English:
Hello,
It appears that the data has been corrupted in some way. Please ensure that you are not being blocked by a firewall. Often, Chinese-based users report that they need to use a VPN to bypass restrictions.
Once you have done this, please try again. You can also try deleting the "GBPJPY" folder to see if that helps, making sure also that you have sufficient disk space to store the data.
Hope this helps.

I have a VPN but the network is unstable. If the network is interrupted for 2 seconds during the download process, the download will skip the two days of data, resulting in data loss. Download can not be temporarily stopped, can solve this problem?

Hi Ansengheng,

If your network connection is unstable, this still should be handled by Tickstory as it will retry to download the data again. You will note that the URLs are incrementing/progressing so this is an indication that things are moving forward. If you want to be extra sure everything is downloaded correctly, use the "Download" function followed by the "Export to MT4" function. On the latter operation, you should not get any errors if the data has downloaded correctly.

Hope this helps.

The problem has been solved. Thank you.