issue no access to folder

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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Robertp75
Posts: 2
Joined: Tue Mar 19, 2019 11:19 am

issue no access to folder

Post by Robertp75 »

Dear Sir or Madam,

I purchased a licence for tickstory.
I downloaded version 1.9.3.
I tried to download some historical instrument forex data but I receive a messega at the download window as follows:

"Export ist fehlgeschlagen: Der Zugriff auf den Pfad "C:\Program Files (x86)\Tickstory\AUDNZD.csv" wurder verweigert."
"Export failed: the access to the path folder "C:\Program Files (x86)\Tickstory\AUDNZD.csv" has been denied."

Do you have an idea what I am doing wrong.

Many thanks.

Best regards,

Robert P.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: issue no access to folder

Post by tickstory »

Hi Robert,

This error is caused as by default you are attempting to write to the location where the application is installed. The Program Files folder, however is protected.
To avoid the error, please specify a full path such as to your Documents folder. More information can be found in our FAQ:

https://tickstory.com/help/tickstorylit ... cessdenied

Thanks.

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