Error when exporting to file (.NET v4.6 installation issue)

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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magicalbits
Posts: 1
Joined: Thu May 31, 2018 11:00 pm

Error when exporting to file (.NET v4.6 installation issue)

Post by magicalbits »

I've downloaded last 6 month's of data for EURUSD. When I try to export this to a file, I get the below error. I've tried using different formats and destination folder but to no avail. I want to export the data in csv format.

Screenshot as follows
error.png

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Error when exporting to file

Post by tickstory »

Hi Magicalbits,

It looks like you may be missing a critical component required by Tickstory (i.e. Microsoft .NET v4.6). Could you please uninstall the software and re-install it again?
You should also be prompted to install .NET v4.6 if this is required. Make sure that Microsoft .NET v4.6 is installed on your system prior to running the software. You can check this in "Windows features" and ensure you have .neT v4.6 or greater checked.

Please let us know if there are any issues.

Thanks.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Error when exporting to file

Post by tickstory »

Just an update to this thread. This was resolved by installing .NET through the Tickstory installer.

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