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license code???

Posted: Tue May 15, 2018 3:57 pm
by kriskraai
I am trying to register the software. After I bought the tickstory lisence, it sent me an email saying 'To activate this lisense, go to Help->License code in Tickstory and enter this code'
The problem is, there is not 'License code' menu under Help!!
Can't find it

Re: license code???

Posted: Tue May 15, 2018 9:42 pm
by tickstory
Hi Kriskraai,

Please make sure you have downloaded and installed the latest version of the software from the link you were emailed upon purchase. If you go to Help->About, it should read v1.8.9.2 (as of today).

If you have any issues, please let us know and thanks for supporting our work!

Regards.

Re: license code???

Posted: Tue May 15, 2018 9:47 pm
by kriskraai
hi,
The problem is I can't open the software. I did install the latest, from the email link that was sent to me.
I just get this screen, and then it closes.
Untitled.jpg

Re: license code???

Posted: Tue May 15, 2018 10:16 pm
by tickstory
Hi Kriskraai,

Could you please confirm if Microsoft .NET v3.5 SP1 (specifically this version) is installed on your PC? If not, could you kindly install it using this link:

https://www.microsoft.com/en-au/downloa ... x?id=25150

Please let us know if this addresses the issue.

Thanks.